Commercial Coordinator

e&s; City of Melbourne; On-site; AUD 65,000 - 78,000; Full time

Benefits offered by this job

Staff discounts

12 weeks paid parental leave

Training and development

Employee Assistance Program (EAP)

Job summary

e&s in Melbourne is seeking a Commercial Coordinator to support our VIC Commercial Sales team at the Noble Park Support Centre. You will handle high volumes of inbound calls and emails, coordinate quotes, pricing and customer enquiries for commercial accounts, process orders, manage stock and liaise with suppliers to keep deliveries on track.

Join a fast-paced, collaborative environment within the JB Hi-Fi Group, with training, career development and staff benefits.

Qualifications

• Experience in administration, sales support or customer service (commercial industry experience desirable but not essential).
• Strong attention to detail with the ability to manage multiple tasks in a fast-paced environment.
• Excellent communication skills, both written and verbal.
• Strong time management and the ability to prioritise effectively.
• Confident IT skills with the ability to learn new systems quickly (NetSuite experience advantageous).
• A proactive, can-do attitude with a strong work ethic.
• A team-focused approach with a genuine commitment to supporting internal and external stakeholders.

Responsibilities

• Handle a high volume of inbound calls and emails with professionalism.
• Coordinate quotes, pricing and customer enquiries for commercial accounts.
• Process customer orders accurately and promptly.
• Manage deliveries, stock availability and liaise with suppliers.
• Support the Commercial Sales Team with pricing, quotations and admin tasks.
• Track orders, invoicing and aftersales service resolution.
• Maintain records and reporting across systems (NetSuite).

Skills

Excellent communication skills

Attention to detail

Time management

Team player

IT literacy / NetSuite experience

Tools

NetSuite

Job description

Company Description

For over 60 years, we’ve been helping customers create better living experiences through quality kitchen, bathroom, and laundry solutions. Customers choose e&s for the expert advice and outstanding service from our team across our expanded statewide locations. We are a proud, honest, and respectful employer, and we are people first.

Company Description

For over 60 years, we’ve been helping customers create better living experiences through quality kitchen, bathroom, and laundry solutions. Customers choose e&s for the expert advice and outstanding service from our team across our expanded statewide locations. We are a proud, honest, and respectful employer, and we are people first. We are now excited to be part of the JB Hi-Fi Group, which gives us the added strength and support of one of Australia’s leading retail groups. If you love retail as much as we do, we’re excited to hear from you.

Why join e&s?

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued
• Competitive remuneration and commission structure to recognise our team for their effort
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).
• Fantastic staff discounts and benefits across the JB Hi-Fi Group, including private health insurance offers, novated leasing, hotel discounts and energy provider deals.
• We offer 12 weeks of paid parental leave for all eligible team members.
• Invitations to supplier events and galas.
• Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families.

Job Description

As a Commercial Coordinator with e&s, you will play a key role in supporting our VIC Commercial Sales team within our Noble Park Support Centre. This role is central to ensuring smooth day-to-day operations across our New Homes and Volume Builder portfolios, providing high-quality administrative and customer support in a fast-paced environment.

You’ll be part of a collaborative team that keeps everything moving behind the scenes, ensuring our customers and commercial partners receive a seamless experience.

This Role Involves

• Managing a high volume of inbound calls and emails with professionalism and urgency.
• Coordinating quotes, pricing and customer enquiries for commercial accounts.
• Processing customer orders accurately and in a timely manner.
• Managing deliveries, stock availability and liaising with suppliers.
• Supporting the Commercial Sales Team with pricing, quotations and general administration.
• Tracking orders, managing invoicing and supporting aftersales service resolution.
• Maintaining accurate records, documentation and reporting across systems (including NetSuite).
• Assisting with process improvements and ensuring compliance with company policies.

Qualifications

• Experience in administration, sales support or customer service (commercial industry experience desirable but not essential).
• Strong attention to detail with the ability to manage multiple tasks in a fast-paced environment.
• Excellent communication skills, both written and verbal.
• Strong time management and the ability to prioritise effectively.
• Confident IT skills with the ability to learn new systems quickly (NetSuite experience advantageous).
• A proactive, can-do attitude with a strong work ethic.
• A team-focused approach with a genuine commitment to supporting internal and external stakeholders.

Additional Information

JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!