Collections Officer

KBH Solutions Pty Ltd; Gold Coast City; Presencial; AUD 59.000 - 72.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Onsite parking

Career growth opportunities

Company perks

Descripción de la vacante

KBH Solutions Pty Ltd on the Gold Coast seeks a Collections Consultant to join the customer service and collections team. You will work across phone, email, and online channels to assist loan customers with empathy and professionalism.

The role offers a base salary of 65,000 AUD plus super and commission, with career growth opportunities and onsite Southport parking. Join a fast-paced, supportive environment that values results and compliance.

Formación

• Experience in fast-paced customer service or collections is preferred.
• Strong communication and listening skills with a customer-focused approach.
• Ability to handle sensitive conversations with empathy and professionalism.
• Excellent attention to detail and ability to document interactions accurately.

Responsabilidades

• Assist customers with general enquiries and account support
• Manage collections and work with customers to find suitable payment solutions
• Update customer accounts and maintain accurate records
• Handle hardship cases with sensitivity and professionalism
• Ensure detailed and compliant file notes and database updates
• Adhere to internal policies, processes, and external regulatory requirements

Conocimientos

Customer service

Communication

Empathy

Attention to detail

Multitasking

Regulatory awareness

Descripción del empleo

• Salary of $65,000 plus super, plus commission
• Career Growth Opportunities
• Based in Southport with onsite parking and company perks

Are you passionate about helping people and finding solutions? Do you thrive in a fast-paced environment where no two days are the same?

A leading and growing finance organisation is seeking a Collections Consultant to join their dynamic customer service and collections team. This is a fantastic opportunity to build your career within a supportive and high-performing environment.

In this role, you’ll work closely with customers across phone, email, and online channels, assisting with their loan accounts while delivering a professional and empathetic customer experience.

What You’ll Be Doing:

• Assisting customers with general enquiries and account support
• Managing collections and working with customers to find suitable payment solutions
• Updating customer accounts and maintaining accurate records
• Handling hardship cases with sensitivity and professionalism
• Ensuring detailed and compliant file notes and database updates
• Adhering to internal policies, processes, and external regulatory requirements

What We’re Looking For:

• A professional, respectful, and customer-focused approach at all times
• A positive team player who contributes to a supportive team culture
• Strong communication skills with the ability to build rapport and trust
• Confidence in handling a variety of customer situations, including sensitive conversations
• Strong attention to detail and ability to manage multiple tasks
• Previous experience in a fast-paced customer service or collections environment (highly regarded)

If this sounds like you, we’d love to hear from you!