Collections Officer

Human Outsource; Brisbane; On-site; AUD 81,000 - 99,000; Full time

Job summary

Human Outsource is partnering with a well-established and growing business to recruit a Collections Officer. The role is office based and located a few kilometres from Brisbane city, reporting to the CFO and owning the debtor ledger.

You will monitor delinquent accounts, negotiate payment plans, and coordinate with mercantile agents, auction houses and solicitors to recover overdue payments. This role suits a collections professional with asset or equipment finance background who wants to grow

Qualifications

• At least 3 years of proven collections experience.
• Background in asset finance or equipment finance.
• Experience with legal recoveries.
• Skip-tracing experience.
• Excellent verbal and written communication skills.
• Strong relationship-building and influencing skills.
• Initiative, drive and enthusiasm, and you work well in a team.
• Excellent organisation and time management.
• High attention to detail.

Responsibilities

• Manage and report on the debtor ledger.
• Keep accurate, detailed and current notes on all accounts.
• Make collection calls on overdue accounts.
• Negotiate payment arrangements with customers where required.
• Work with external collection agencies to recover debts.
• Work with the CFO and external legal advisers on escalated matters, and report regularly on their status.
• Look for ways to improve collections processes.
• Other duties as required.

Skills

Collections experience

Asset finance

Legal recoveries

Skip tracing

Verbal communication

Written communication

Relationship building

Influencing skills

Teamwork

Time management

Attention to detail

Job description

About Us

Human Outsource is pleased to be partnering with a well-established and growing business to recruit a Collections Officer. Our client works between major financiers and large rental contractors, offering a flexible to suits its clients needs. The role is office based and located a few kilometres (drive) from Brisbane city.

The Opportunity

We are looking for an experienced and driven Collections Officer to take ownership of our client’s debtor ledger. Reporting directly to the Chief Financial Officer, you will monitor and report on delinquent accounts and act to recover overdue payments. That includes negotiating suitable payment arrangements and working with external parties such as mercantile agents, auction houses and solicitors.

This role suits a collections professional with an asset or equipment finance background who wants to grow with a business that is scaling quickly.

Duties & Responsibilities

• Manage and report on the debtor ledger.
• Keep accurate, detailed and current notes on all accounts.
• Make collection calls on overdue accounts.
• Negotiate payment arrangements with customers where required.
• Work with external collection agencies to recover debts.
• Work with the CFO and external legal advisers on escalated matters, and report regularly on their status.
• Look for ways to improve collections processes.
• Other duties as required.

Skills and Attributes

• At least 3 years of proven collections experience.
• A background in asset finance or equipment finance.
• Experience with legal recoveries.
• Skip-tracing experience.
• Excellent verbal and written communication skills.
• Strong relationship-building and influencing skills.
• Initiative, drive and enthusiasm, and you work well in a team.
• Excellent organisation and time management.
• High attention to detail.
• A market high salary of up to $90,000.00 plus super (for our ideal candidate).
• Direct reporting line to the CFO and real ownership of the ledger.
• Room to grow and to shape processes in a rapidly scaling business.
• A supportive, close-knit team environment.

Why Join?

You will join a business with a different and growing model in the equipment finance sector, where your work has a direct effect on business performance. As the business grows, so does the chance to develop your career and build your expertise across asset finance recoveries.