Collections & Claims Leader: Automation & Growth

Bega Dairy and Drinks Services Pty Ltd; Melbourne; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Flexible working

Salary continuance insurance

Health programs

Wellbeing portal

Employee benefits

Job summary

Bega Group is seeking a Commercially minded Collections & Claims Manager to lead the Grocery Collections & Claims team of six, strengthening cash flow and customer partnerships across our fast-moving consumer goods operations.

You will drive automation, RPA and cloud-based solutions, partner with cross-functional leaders, and shape continuous improvement across Finance, Sales, Customer Service, Logistics and IT to elevate credit capability.

Qualifications

• Proven leadership experience within Collections, Credit or Accounts Receivable, ideally in FMCG, manufacturing, retail or a complex corporate environment
• Strong commercial acumen with a demonstrated ability to improve collections performance and manage customer accounts effectively
• Experience managing trade spend claims, pricing and stock claims and reconciliation processes within a customer-facing environment
• Passion for continuous improvement, automation, and leveraging technology to enhance team performance and customer outcomes
• Collaborative influencer with excellent stakeholder engagement skills and the ability to build trusted relationships across multiple functions, including peer leaders within a broader Credit function

Responsibilities

• Lead and develop the Grocery Customer Collections & Claims team of six, fostering a high-performance culture focused on customer outcomes and operational excellence
• Drive collections performance and optimise working capital through proactive management of the accounts receivable ledger
• Oversee trade spend, promotional claims and reconciliation activities, ensuring timely resolution and strong financial controls
• Champion automation, RPA and cloud-based collections solutions, delivering continuous improvement initiatives that increase efficiency and accuracy
• Partner with key stakeholders across the business to strengthen governance, compliance and customer relationships
• Collaborate closely with your peer leaders — the Non-Grocery Collections Manager, Credit Improvement Lead and Credit Services Lead — to ensure a joined-up approach across the Group Credit team

Skills

Leadership

Collections/AR

Trade spend

Automation

Stakeholder

Job description

Bega Group is seeking a Commercially minded Collections & Claims Manager to lead the Grocery Collections & Claims team of six, strengthening cash flow and customer partnerships across our fast-moving consumer goods operations.

You will drive automation, RPA and cloud-based solutions, partner with cross-functional leaders, and shape continuous improvement across Finance, Sales, Customer Service, Logistics and IT to elevate credit capability.