Collections and Claims Manager

Bega Dairy and Drinks Services Pty Ltd; Melbourne; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Flexible working

Salary continuance insurance

Health programs

Wellbeing portal

Employee benefits

Job summary

Bega Group is seeking a Commercially minded Collections & Claims Manager to lead the Grocery Collections & Claims team of six, strengthening cash flow and customer partnerships across our fast-moving consumer goods operations.

You will drive automation, RPA and cloud-based solutions, partner with cross-functional leaders, and shape continuous improvement across Finance, Sales, Customer Service, Logistics and IT to elevate credit capability.

Qualifications

• Proven leadership experience within Collections, Credit or Accounts Receivable, ideally in FMCG, manufacturing, retail or a complex corporate environment
• Strong commercial acumen with a demonstrated ability to improve collections performance and manage customer accounts effectively
• Experience managing trade spend claims, pricing and stock claims and reconciliation processes within a customer-facing environment
• Passion for continuous improvement, automation, and leveraging technology to enhance team performance and customer outcomes
• Collaborative influencer with excellent stakeholder engagement skills and the ability to build trusted relationships across multiple functions, including peer leaders within a broader Credit function

Responsibilities

• Lead and develop the Grocery Customer Collections & Claims team of six, fostering a high-performance culture focused on customer outcomes and operational excellence
• Drive collections performance and optimise working capital through proactive management of the accounts receivable ledger
• Oversee trade spend, promotional claims and reconciliation activities, ensuring timely resolution and strong financial controls
• Champion automation, RPA and cloud-based collections solutions, delivering continuous improvement initiatives that increase efficiency and accuracy
• Partner with key stakeholders across the business to strengthen governance, compliance and customer relationships
• Collaborate closely with your peer leaders — the Non-Grocery Collections Manager, Credit Improvement Lead and Credit Services Lead — to ensure a joined-up approach across the Group Credit team

Skills

Leadership

Collections/AR

Trade spend

Automation

Stakeholder

Job description

If you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for us!

• Join a high-performing team in an iconic Australian business
• Drive automation, innovation, and continuous improvement initiatives

The Role

Join one of Australia's most iconic FMCG businesses and play a pivotal role in strengthening cash flow performance, customer partnerships and operational excellence across our Grocery business. As Collections and Claims Manager, you'll lead a high-performing team of six, responsible for collections, claims management and continuous improvement initiatives, while championing automation and digital transformation.

Reporting to the Group Credit Manager, you'll work closely with your peers across the Credit function — the Non-Grocery Collections Manager, Credit Improvement Lead and Credit Services Lead — to drive a consistent, high-performing collections and credit capability. This is an opportunity for a commercially minded leader to influence outcomes across Finance, Sales, Customer Service, Logistics and IT, and help shape the future of credit and collections capability.

Responsibilities

• Lead and develop the Grocery Customer Collections & Claims team of six, fostering a high-performance culture focused on customer outcomes and operational excellence
• Drive collections performance and optimise working capital through proactive management of the accounts receivable ledger
• Oversee trade spend, promotional claims and reconciliation activities, ensuring timely resolution and strong financial controls
• Champion automation, RPA and cloud-based collections solutions, delivering continuous improvement initiatives that increase efficiency and accuracy
• Partner with key stakeholders across the business to strengthen governance, compliance and customer relationships
• Collaborate closely with your peer leaders — the Non-Grocery Collections Manager, Credit Improvement Lead and Credit Services Lead — to ensure a joined-up approach across the Group Credit team

About you

• Proven leadership experience within Collections, Credit or Accounts Receivable, ideally in FMCG, manufacturing, retail or a complex corporate environment
• Strong commercial acumen with a demonstrated ability to improve collections performance and manage customer accounts effectively
• Experience managing trade spend claims, pricing and stock claims and reconciliation processes within a customer-facing environment
• Passion for continuous improvement, automation, and leveraging technology to enhance team performance and customer outcomes
• Collaborative influencer with excellent stakeholder engagement skills and the ability to build trusted relationships across multiple functions, including peer leaders within a broader Credit function

Bega Group Story

Bega Group is home to many trusted and iconic food and beverage brands. Whether it’s VEGEMITE on toast, a Dare on the go or a Zooper Dooper on a hot day - you've probably grown up enjoying the iconic products we proudly manufacture every day.

Our growth story of becoming a successful ASX 200 listed company with an annual turnover in excess of $3 billion and over 3000 employees, is made possible by our dedicated workforce who live and breathe our values every day. We have a strong regional focus and proudly support the communities where we work, live and play. At the Bega Group, we are proud of our heritage and will continue to build great opportunities to encourage our people to develop and thrive. Come and be a part of our success story as we continue to build The Great Australian Food Company through creating Great Food for a Better Future!

Life at Bega Group

Company culture and our values are very important to us. From flexible working arrangements and regular social catch ups, we’re committed to fostering a supportive and agile work environment for our team.

• Join a dedicated, forward-thinking and innovative culture
• Grow with us, through opportunities for career development and progression
• Contribute by giving back to your community through charities we partner with
• Access to mental and physical health programs through our wellbeing portal and programs
• Enjoy excellent employee benefits, including flexible working, purchased leave options and salary continuance insurance

Applications

The successful applicant will be required to complete pre-employment qualification and police checks.

At Bega Group, diversity and inclusion is a business priority, we want everyone to be themselves regardless of their background, religion, sexual orientation, age or gender so we can truly reflect the customers and communities that we serve. No matter how you identify, we encourage talented people from all backgrounds, abilities, and identities to apply to work at the Bega Group.

We will accept applications from all people with the right to live and work in Australia.