Collections Officer - Non Grocery

Bega Cheese Limited; Melbourne; On-site; AUD 85,000 - 110,000; Full time

Job summary

Bega Group is seeking a Collections Officer to own end-to-end collections for high-value accounts and protect cash flow across its portfolio. You will drive credit discipline, recover debts, and manage complex AR using SAP and advanced Excel.

You will collaborate with Sales, Customer Service and Finance to implement effective collection strategies, mitigate issues early, and improve processes while building strong internal and external relationships in a fast-paced environment.

Qualifications

• Minimum 2+ years' experience in Credit & Collections or Accounts Receivable within FMCG or high-volume environment.
• Experience managing large transactional accounts and deduction management.
• Proficient in SAP or comparable ERP systems and advanced Excel for data analysis.

Responsibilities

• Manage end-to-end collections across an assigned portfolio to recover payments and minimise aged debt.
• Maintain AR performance by reducing overdue balances and ensuring trading terms compliance.
• Reconcile customer accounts, investigate payment, credit, and invoicing discrepancies, and clear aged items promptly.
• Negotiate payment arrangements with customers using sound judgement to determine collection strategies.
• Allocate and clear customer receipts; manage unallocated cash and resolve discrepancies.
• Apply strong credit and commercial judgement when handling complex, high-value portfolios.

Skills

Credit & Collections

Accounts Receivable

Excel

Tools

SAP

Job description

If you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for us!

The Role

This is a commercially focused opportunity for an experienced Collections professional to protect cash flow across Bega Group's high‑value, high‑volume Non‑Grocery portfolio. As a Collections Officer, you will take full ownership of end‑to‑end collections for assigned accounts, applying strong credit discipline to recover debt and control risk. Experience working with ERP systems is important, with SAP experience highly regarded. Operating in a fast‑moving environment, you will manage complex, high‑value accounts, reduce overdue balances, resolve invoice issues, and keep AR within agreed ageing targets. Your work will directly impact working capital performance, data accuracy, and business efficiency. Beyond day‑to‑day collections, you will work with Sales, Customer Service and Finance to execute effective collection strategies, mitigate issues early, and contribute to process and system improvements. This role offers the opportunity to make a tangible impact on business performance while building strong internal and external relationships.

Responsibilities

• Manage end‑to‑end collections across an assigned portfolio of accounts, ensuring the timely recovery of outstanding payments and minimisation of aged debt.
• Maintain strong accounts receivable performance by proactively reducing overdue balances and ensuring customer accounts remain within agreed trading terms.
• Reconcile customer accounts, investigate and resolve payment, credit, and invoice discrepancies, and clear aged outstanding items in a timely manner.
• Negotiate effective payment arrangements with customers, applying sound judgement to assess risk and determine appropriate collection strategies.
• Allocate and clear customer receipts accurately, including the management and resolution of unallocated cash.
• Apply strong credit and commercial judgement when managing complex and high‑value customer portfolios.

About you

• Minimum 2+ years' experience in Credit & Collections or Accounts Receivable within an FMCG or similarly high‑volume environment, with strong reconciliation capabilities and exceptional attention to detail.
• Demonstrated experience managing large transactional accounts, including deduction management, utilisation of major retailer portals, and effective stakeholder management.
• Proficient in SAP (or a comparable ERP system), with advanced Excel skills for data analysis, reporting, and account management.
• Strong customer service and communication skills, with proven experience handling both inbound and outbound customer interactions and collaborating effectively with internal stakeholders.
• Excellent time management and organisational skills, with the ability to prioritise competing deadlines and workloads in a fast‑paced environment.

Bega Group Story

Bega Group is home to many trusted and iconic food and beverage brands. Whether it's VEGEMITE on toast, a Dare on the go or a Zooper Dooper on a hot day - you've probably grown up enjoying the iconic products we proudly manufacture every day. Our growth story of becoming a successful ASX 200 listed company with an annual turnover in excess of $3 billion and over 3000 employees, is made possible by our dedicated workforce who live and breathe our values every day. We have a strong regional focus and proudly support the communities where we work, live and play. At the Bega Group, we are proud of our heritage and will continue to build great opportunities to encourage our people to develop and thrive. Come and be a part of our success story as we continue to build The Great Australian Food Company through creating Great Food for a Better Future!

Life at Bega Group

Company culture and our values are very important to us.

• From flexible working arrangements and regular social catch ups, we're committed to fostering a supportive and agile work environment for our team.
• Join a dedicated, forward‑thinking and innovative culture
• Grow with us, through opportunities for career development and progression
• Contribute by giving back to your community through charities we partner with
• Access to mental and physical health programs through our wellbeing portal and programs
• Enjoy excellent employee benefits, including flexible working, purchased leave options and salary continuance insurance

Applications

At Bega Group, diversity and inclusion is a business priority, we want everyone to be themselves regardless of their background, religion, sexual orientation, age or gender so we can truly reflect the customers and communities that we serve. No matter how you identify, we encourage talented people from all backgrounds, abilities, and identities to apply to work at the Bega Group. We will accept applications from all people with the right to live and work in Australia.

Bega Group is home to many trusted and iconic food and beverage brands. Whether it's VEGEMITE on toast, a Dare on the go or a Zooper Dooper on a hot day - you've probably grown up enjoying the iconic products we proudly manufacture every day. Our growth story of becoming a successful ASX 200 listed company with an annual turnover in excess of $3 billion and over 3000 employees, is made possible by our dedicated workforce who live and breathe our values every day. We have a strong regional focus and proudly support the communities where we work, live and play. At the Bega Group, we are proud of our heritage and will continue to build great opportunities to encourage our people to develop and thrive. Come and be a part of our success story as we continue to build The Great Australian Food Company through creating Great Food for a Better Future!