Collaboration AV Engineer

Nixil; City of Melbourne; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Professional growth opportunities

Collaborative team environment

Job summary

A leading IT services company in Australia seeks a Collaboration AV Engineer to enhance hybrid workplace collaboration. The role focuses on delivering top-tier support, managing video conferencing platforms, and driving continuous improvement. Successful candidates will demonstrate advanced engineering expertise, exceptional communication skills, and knowledge of IT service management tools. This mid-senior level position offers a contract employment type, aimed at professionals passionate about redefining collaboration in the workplace.

Qualifications

• Experienced engineer with a can-do attitude, able to work independently and collaboratively.
• Advanced knowledge of video conferencing systems, including Cisco Webex and Teams Admin Centre.
• Hands-on experience with IT service management tools and ITIL practices.

Responsibilities

• Deliver expert support and ensure high customer satisfaction.
• Maintain and monitor Workplace and Collaboration systems.
• Lead continuous improvement initiatives focusing on efficiency.

Skills

Problem-solving skills

Video conferencing systems knowledge

Microsoft Office 365 proficiency

IT service management tools experience

Knowledge of ITIL practices

Exceptional interpersonal skills

Education

Relevant certifications (CCNA, CCNP)

Tools

ServiceNow

Jira

Confluence

Job description

Join to apply for the Collaboration AV Engineer role at Nixil

Join a dynamic Workspace Collaboration Engineering team, delivering seamless collaboration experiences across hybrid environments and cutting-edge office technology platforms.

What You’ll Do:

• Deliver expert support and exceptional customer satisfaction as a senior member of the team.
• Ensure availability, integrity, and confidentiality of Workplace and Collaboration systems through proactive monitoring and maintenance.
• Provide high-level engineering insights in planning sessions, roadmaps, and strategic initiatives.
• Lead continuous improvement initiatives focusing on simplification, automation, and efficiency gains.
• Act as a technical SME for in-office technology platforms, managing onboarding, installation, and Level 3 support for collaboration hardware and software.
• Manage production system availability and ensure SLAs for incidents and service requests are met or exceeded.
• Maintain and enhance operational processes, knowledge bases, and documentation across the Collaboration space.

What We’re Looking For:

• Experienced engineer with strong problem-solving skills and a “can-do” attitude, able to work independently and collaboratively.
• Advanced knowledge of video conferencing systems, including Cisco Webex, MTRoW, MTRoA, and Teams Admin Centre.
• Proficiency in Microsoft Office 365 applications and desktop environments (Windows 10/11, macOS).
• Hands‑on experience with IT service management tools (preferably ServiceNow) and monitoring platforms.
• Knowledge of ITIL practices and agile methodologies, with experience in strategy, roadmaps, and Atlassian tools (Jira, Confluence).
• Experience with telephony systems (CUCM, MS Teams Calling, SIP, VoIP) and relevant certifications (CCNA, CCNP) highly regarded.
• Exceptional interpersonal, communication, and organisational skills with the ability to thrive under pressure.

Why Join Us:

• Work on cutting‑edge collaboration and workplace technology platforms.
• Be part of a collaborative, high‑performing team that values innovation and professional growth.
• Opportunity to shape strategy, improve processes, and drive meaningful impact on hybrid workplace experiences.

Take your career to the next level and help us redefine collaboration in the workplace!

Seniority level

• Mid‑Senior level

Employment type

• Contract

Job function

• Engineering and Information Technology

Industries

• IT Services and IT Consulting