Lead Software Engineer, Playvox, CX

Vuejobs; Sydney; Hybrid; AUD 180,000 - 260,000; Full time

Job summary

NiCE is seeking a Lead Software Engineer to take technical ownership of a key product domain and lead a small, autonomous squad. This hands-on IC role focuses on architecture, delivery, and security to build scalable SaaS platforms.

You will guide the team through complex problems, drive best practices, and collaborate with product, design, and operations to deliver real customer value in a fast-moving environment.

Qualifications

• 10+ years of hands-on software development with technical leadership.
• Proficient in TypeScript, Node.js, and Python.
• Vue.js and Angular front-end expertise.
• Deep knowledge of microservices and event-driven architecture.
• Experience with SQL and NoSQL databases (MongoDB).
• Extensive AWS experience and cloud-native development.
• Experience in performance tuning and security best practices.
• Excellent communication and collaboration focused on outcomes.
• Able to lead through influence in fast-moving environments.

Responsibilities

• Drive end-to-end technical delivery within your squad — from design to deployment and ongoing optimisation.
• Take full ownership of your product area, ensuring high performance, reliability, and scalability.
• Translate ambiguity into actionable technical plans and drive architectural decisions.
• Architect and build enterprise-grade SaaS apps using modern microservices-based architectures.
• Collaborate with product, design, and operations to deliver customer value.
• Champion engineering excellence via clean architecture, testing, CI/CD, observability, and secure coding.
• Provide technical guidance through peer reviews and design discussions.
• Proactively identify and lead improvements across systems and processes.

Skills

Technical leadership

Full-stack TS/Node/Python

Vue.js

Angular

Microservices

Event-driven architecture

SQL/NoSQL (MongoDB)

AWS cloud

Performance tuning

Security best practices

Communication

Independent / influence-led

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about? We are looking for a Lead Software Engineer to take technical ownership of a key product domain and lead a small, autonomous squad to deliver meaningful outcomes.

You’ll operate in a high-growth, autonomous environment where speed, ownership, and technical excellence go hand-in-hand. This is a hands-on individual contributor role for a seasoned engineer who leads through expertise, collaboration, and initiative rather than formal management.

You’ll be trusted to make key architectural decisions, guide delivery, and build systems that are scalable, reliable, and secure — all while fostering a strong engineering culture focused on accountability and results.

**How will you make an impact?

• Drive end-to-end technical delivery within your squad — from design to deployment and ongoing optimisation.
• Take full ownership of your product area, ensuring high performance, reliability, and scalability.
• Navigate ambiguity effectively, translating complex problems into actionable technical plans.
• Architect and build robust, enterprise-grade SaaS applications leveraging modern, event-driven, and microservices-based architectures.
• Collaborate closely with product, design, and operations to deliver solutions that create real customer value.
• Champion engineering excellence through clean architecture, testing, CI/CD, observability, and secure coding practices.
• Provide technical guidance and mentorship through peer reviews, design discussions, and shared ownership.
• Be proactive and self-driven — identifying and leading improvements across systems and processes.

**Have you got what it takes?

• 10+ years of hands-on software development experience with demonstrated technical leadership.
• Strong full-stack expertise with TypeScript, Node.js, and Python.
• Front-end proficiency with Vue.js and Angular.
• Deep understanding of microservices and event-driven architecture.
• Strong experience across SQL and NoSQL (e.g., MongoDB) databases.
• Deep hands-on experience with AWS services and cloud-native development.
• Proven experience in application performance tuning and security best practices.
• Excellent communication and collaboration skills with a focus on outcomes and accountability.
• Comfortable leading through influence and operating independently in fast-moving, evolving environments.

Requisition ID: 11116
Reporting into:** Group Lead, Engineering, Playvox
Role Type: Individual Contributor
#LI-Hybrid

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.