Coastal Front Office Leader: Guest Experience & Team Growth

Breakfree Hotels, Resorts And Apartments; Sunshine Coast Regional; On-site; AUD 60,000 - 90,000; Full time

Job summary

BreakFree Alexandra Beach on the Sunshine Coast is seeking a proactive Front Office Manager to oversee front-of-house operations and foster a guest-centric team.

You will guide staff, manage reservations and guest accounts, and drive service standards to create memorable stays by the coast.

Join a vibrant property with a rotating schedule including nights and weekends, contributing to a supportive team environment emphasizing safety, efficiency, and guest satisfaction.

Qualifications

• Experience managing front-of-house operations.
• Proven ability to lead teams and coach staff.
• Strong guest service orientation.
• Experience with reservations and guest accounts.

Responsibilities

• Oversee front-of-house operations to ensure smooth guest flow.
• Guide and develop front desk staff to deliver outstanding service.
• Manage reservations and guest accounts with accuracy and efficiency.
• Drive service standards to create memorable stays and foster guest satisfaction.
• Support a safe, efficient, and guest-centric team environment.

Skills

Front office management

Guest experience

Team leadership

Reservations management

Job description

BreakFree Alexandra Beach on the Sunshine Coast is seeking a proactive Front Office Manager to oversee front-of-house operations and foster a guest-centric team.

You will guide staff, manage reservations and guest accounts, and drive service standards to create memorable stays by the coast.

Join a vibrant property with a rotating schedule including nights and weekends, contributing to a supportive team environment emphasizing safety, efficiency, and guest satisfaction.