Front Office/Guest Services Agent

Alex Beach Cabins & Tourist Park; Sunshine Coast Regional; On-site; AUD 42,000 - 52,000; Full time

Job summary

Alex Beach Cabins & Tourist Park on the Sunshine Coast is seeking a Front Office/Guest Services Agent. You will be the first contact for guests, delivering friendly service and answering inquiries while assisting with bookings and information about local attractions.

The ideal candidate has hospitality experience, excellent communication skills, and a professional telephone manner. Flexibility with hours including weekends and public holidays is required to thrive in a busy park environment.

Qualifications

• Previous experience in the hospitality/holiday industry.
• Sound knowledge of Microsoft Excel & Word.
• Attention to detail.
• Thrive on interaction with people.
• Confident and polite telephone manner.
• Ability to work in a team environment.
• Ability to work under pressure and unsupervised.
• Flexibility with working hours – hours can include weekdays, weekends and public holidays (rostered hours between 7.45am – 6pm).

Responsibilities

• Front Office/Guest Services role serving as the first point of contact for customers and visitors to the Park.
• Provide friendly, accurate information and handle inquiries and bookings as needed.

Skills

Hospitality / customer service

Newbook knowledge

Communication skills

Attention to detail

Teamwork

Telephone etiquette

Flexible hours

Tools

Microsoft Excel

Microsoft Word

Newbook

Job description

Alex Beach Cabins & Tourist Park – Alexandra Headland QLD

Alex Beach Cabins & Tourist Park is located on the beautiful Sunshine Coast at Alexandra Headland, providing several budget friendly cabin and caravan accommodation options.

We pride ourselves in offering excellent customer service, value for money and well maintained facilities, a short distance from beaches and numerous other tourist attractions.

We currently have an exciting opportunity for a Front Office/ Guest Services Agent to join our team.

This role is the first point of contact for customers and visitors to the Park, therefore excellent customer service and communication skills are required.

The ideal candidate will also possess the following:

• Previous experience in the hospitality/holiday industry with Newbook knowledge (an advantage)
• Sound knowledge of Microsoft Excel & Word
• Attention to detail
• Thrive on interaction with people
• Confident and polite telephone manner
• Ability to work in a team environment
• Ability to work under pressure and unsupervised
• Flexibility with working hours – hours can include weekdays, weekends and public holidays (rostered hours between 7.45am – 6pm)