CMDB Configuration Analyst

Reserve Bank of Australia; Sydney; Hybrid; AUD 120,000 - 150,000; Full time

Job summary

Reserve Bank of Australia is seeking an experienced CMDB Configuration Analyst to drive data quality, governance and remediation across our CMDB for the Payments portfolio. This hands-on role focuses on accurate CI data, ownership, and ongoing governance within ServiceNow.

The role requires ITIL knowledge, CMDB experience, and strong stakeholder engagement to deliver reporting, dashboards and governance controls. Hybrid work with three days in Sydney.

Qualifications

• Experience with ServiceNow CMDB and Configuration Management processes.
• Strong understanding of ITIL and CM configuration management principles.
• Experience in data quality improvement, governance and compliance activities.
• Strong stakeholder engagement and influencing skills.
• Experience developing reports, dashboards and performance metrics.

Responsibilities

• Identify and remediate CMDB data quality gaps.
• Establish CI ownership, governance and accountability across technology teams.
• Define CMDB health metrics and build reporting for asset/services.
• Implement certification and attestation processes to support data governance.
• Educate stakeholders on CM practices and RACI responsibilities.
• Partner with ITOM Specialist to investigate Discovery issues and improve data accuracy.
• Reinforce asset commissioning and decommissioning processes to improve CMDB and asset lifecycle management.

Skills

ServiceNow CMDB

ITIL

Stakeholder engagement

Data quality improvement

Governance

Reports & dashboards

Tools

ServiceNow

Job description

## CMDB Configuration AnalystApply: Sydney: Full time: Posted Today: JR5050* **Hybrid working model** with 3 days per week in our Sydney office.* **Fixed term opportunity until 30 June 2027** supporting a major CMDB uplift program, with potential for extension.* **Make a visible impact** by shaping the quality, governance and future of one of the organisation's most critical technology data assets.We are seeking an experienced Configuration Analyst to drive Configuration Management Database (CMDB) data quality, governance and remediation activities across a critical technology portfolio supporting Payment Settlements. This is a hands-on role focused on improving the accuracy, completeness and ongoing maintenance of Configuration Items (CIs) within ServiceNow. You will work closely with technology teams, service owners, asset managers and our ITOM Specialist to identify data gaps, establish ownership, implement governance controls and ensure the CMDB remains a trusted source of truth. If you are passionate about data quality, governance, stakeholder engagement and driving operational excellence, we'd love to hear from you. **What You'll Be Doing*** Identifying and remediating CMDB data quality and completeness gaps.* Establishing CI ownership, governance and accountability across technology teams.* Defining CMDB health metrics and building reporting that helps teams manage their assets and services.* Implementing certification and attestation processes to support ongoing data governance.* Educating stakeholders on Configuration Management practices, RACI responsibilities and the importance of maintaining accurate CMDB data.* Partnering with our ITOM Specialist to investigate Discovery issues and improve data accuracy.* Reinforcing asset commissioning and decommissioning processes to improve CMDB and asset lifecycle management. **What you'll bring** To be successful in this critical role you will possess:* Experience working with ServiceNow CMDB and Configuration Management processes.* A strong understanding of ITIL and Configuration Management principles.* Experience in data quality improvement, governance and compliance activities.* Strong stakeholder engagement and influencing skills. Experience developing reports, dashboards and performance metrics.* A passion for improving processes, data quality and operational outcomes.**Be More** Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drives the RBA forward as an organisation. Be more means you can do more, for yourself and for Australia. **Why RBA?** The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking. We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people. Made up of specialists across a wide range of fields, our people, values, and culture play a critical role in achieving our objectives. Striving to be Open & Dynamic, we consider and incorporate different perspectives, work across teams and are transparent with each other, whilst delivering quality together effectively and focusing on outcomes by prioritising, testing, learning, and refining as we go. Our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry and we treat one another with respect while promoting the public interest through our efforts. We know it is the growth and success of our people that drives the RBA forward. Come and make a bigger contribution while you build and develop your own skills too, because being more means you can do more, for yourself and for Australia. **The Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives. We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse background, those living with a disability and from the LGBTQ+ community. We are committed to making the recruitment process fair and equitable for all our candidates.**Application Close :October 05, 2026