Cluster Reservations & Sales Coordinator

TFE Hotels Group; Melbourne; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Career growth & accredited learning

Hotel & dining discounts

Global opportunities

Everyday savings

Wellbeing support

Flexibility & leave

Strong culture

Job summary

TFE Hotels Group is seeking a Cluster Reservations Coordinator for Victoria, based at Vibe Hotel Melbourne Docklands. You will coordinate sales and reservations to support commercial goals while delivering seamless guest experiences.

You will manage inquiries, prepare contracts and proposals, and work with multiple hotel departments to meet guest requirements and optimise occupancy, contributing to business performance.

Qualifications

• Passion for delivering exceptional guest and client experiences.
• Excellent interpersonal, communication and relationship-building skills.
• Strong organisational skills with the ability to manage multiple priorities.
• High attention to detail and administrative accuracy.
• Ability to work collaboratively across departments to achieve business outcomes.
• Strong problem-solving skills with a proactive, customer-focused approach.
• Proficiency in Microsoft Office Suite and confidence using business systems.
• Demonstrated experience coordinating customer enquiries, bookings or commercial activities.
• Strong stakeholder management skills with the ability to build positive client relationships.
• Experience preparing proposals, contracts, reports or business documentation.
• Ability to manage competing priorities while maintaining exceptional accuracy and responsiveness.
• Experience coordinating group bookings, accommodation allocations or reservation operations.
• Understanding of occupancy management, inventory control and reservation processes.
• Ability to identify opportunities to maximise occupancy and enhance the guest booking experience.

Responsibilities

• Coordinate customer enquiries, bookings and business activities to support commercial objectives.
• Prepare proposals, contracts, reports and supporting documentation with accuracy and attention to detail.
• Build positive relationships with guests, clients and internal stakeholders through professional communication.
• Maintain accurate records, databases and business information to support operational efficiency.
• Collaborate with hotel departments to ensure customer requirements are delivered seamlessly.
• Identify opportunities to improve processes and contribute to continuous improvement initiatives.
• Coordinate group bookings, reservation requests and accommodation allocations to maximise occupancy and guest satisfaction.
• Monitor reservation activity and support revenue optimisation through accurate booking management.

Skills

Guest experience

Interpersonal skills

Organisational skills

Attention to detail

Cross-functional collaboration

Problem solving

Office software confidence

Booking/customer enquiry coordination

Stakeholder management

Proposal/contract preparation

Multi-priority management

Group bookings coordination

Occupancy and reservation process know

Education

Hospitality/Business qualification

Certificate IV or Diploma in Business, Sales, Hospitality or Tourism

Revenue Management or Reservations training

Tools

Microsoft Office Suite

Job description

TFE Hotels Group is seeking a Cluster Reservations Coordinator for Victoria, based at Vibe Hotel Melbourne Docklands. You will coordinate sales and reservations to support commercial goals while delivering seamless guest experiences.

You will manage inquiries, prepare contracts and proposals, and work with multiple hotel departments to meet guest requirements and optimise occupancy, contributing to business performance.