Reservations Specialist - Groups & Events (Hotels)

Voco; Brisbane; On-site; AUD 42,000 - 65,000; Full time

Benefits offered by this job

Career growth opportunities

Discounts on food & beverage and rooms

International colleague discounts

Job summary

Vista Hospitality Group is seeking a Reservations Agent for voco and Hotel Indigo brands in Brisbane. The role focuses on maximizing occupancy and revenue through reservations management, distribution channels, and guest service.

The position involves group bookings, events, and front desk support as needed. The ideal candidate has reservations experience, high energy, strong communication, and the ability to manage complex relationships, while meeting Australia work requirements.

Qualifications

• Previous experience with reservations activities is essential.
• You have a high energy level and a passion for achieving superior results.
• You are an engaging & adaptable communicator.
• You can manage complex relationships in a competitive environment.
• You are detail oriented and able to effectively multitask with great communication skills.
• You thrive under pressure and are flexible when adapting to new situations.
• Experience working with Opera PMS, Simphony POS and revenue management software Concerto/TARS, Meeting Broker is highly desirable.
• Strong Word & Excel capability is essential.
• You meet the appropriate legal requirements to work in Australia

Responsibilities

• Receive and enter reservations enquiries and bookings generated through phone, email, website and other channels.
• Support the Reservations Supervisor with setting up processes and systems/SOPs for the reservation procedures for hotel accommodation rooms.
• Maintain group booking engine and related websites including updating content, images, packages and rates etc.
• Maintenance of all other third party distribution channels; including rate loading, rate updates, troubleshooting etc.
• Respond to all communication from guests, Travel Agents, and referral networks concerning reservations received through a variety of channels.
• Create and maintain all reservations records, prepare letters of confirmation and promptly processes any cancellations and modifications.
• Monitor and maintain all group reservation requests and draft and issue group contracts. Update and maintain group quote spreadsheet ensuring accuracy at all times.
• Ensure customer service is of the highest possible standard and product standards are always achieved.
• Accurately process reservations, amendments, and cancellations in relevant PMS, including but not limited to PM Pro and Concerto/TARS.
• Knowledgeable of all special promotion procedures, for programs such as seasonal packages, frequent flyers programs, and relevant loyalty programs.

Skills

Reservations experience

Hospitality mindset

Engaging communicator

High energy

Multitasking

Attention to detail

Adaptability

Under pressure

Work rights AU

Tools

Opera PMS

Simphony POS

Concerto/TARS

Meeting Broker

Excel

Job description

Vista Hospitality Group is seeking a Reservations Agent for voco and Hotel Indigo brands in Brisbane. The role focuses on maximizing occupancy and revenue through reservations management, distribution channels, and guest service.

The position involves group bookings, events, and front desk support as needed. The ideal candidate has reservations experience, high energy, strong communication, and the ability to manage complex relationships, while meeting Australia work requirements.