Cluster Reservations Coordinator

TFE HOTELS; Melbourne; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Career growth & accredited learning

Hotel & dining discounts

Global opportunities

Everyday savings

Wellbeing support

Flexibility & leave

Strong culture

Job summary

TFE Hotels Group is seeking a Cluster Reservations Coordinator for Victoria, based at Vibe Hotel Melbourne Docklands. You will coordinate sales and reservations to support commercial goals while delivering seamless guest experiences.

You will manage inquiries, prepare contracts and proposals, and work with multiple hotel departments to meet guest requirements and optimise occupancy, contributing to business performance.

Qualifications

• Passion for delivering exceptional guest and client experiences.
• Excellent interpersonal, communication and relationship-building skills.
• Strong organisational skills with the ability to manage multiple priorities.
• High attention to detail and administrative accuracy.
• Ability to work collaboratively across departments to achieve business outcomes.
• Strong problem-solving skills with a proactive, customer-focused approach.
• Proficiency in Microsoft Office Suite and confidence using business systems.
• Demonstrated experience coordinating customer enquiries, bookings or commercial activities.
• Strong stakeholder management skills with the ability to build positive client relationships.
• Experience preparing proposals, contracts, reports or business documentation.
• Ability to manage competing priorities while maintaining exceptional accuracy and responsiveness.
• Experience coordinating group bookings, accommodation allocations or reservation operations.
• Understanding of occupancy management, inventory control and reservation processes.
• Ability to identify opportunities to maximise occupancy and enhance the guest booking experience.

Responsibilities

• Coordinate customer enquiries, bookings and business activities to support commercial objectives.
• Prepare proposals, contracts, reports and supporting documentation with accuracy and attention to detail.
• Build positive relationships with guests, clients and internal stakeholders through professional communication.
• Maintain accurate records, databases and business information to support operational efficiency.
• Collaborate with hotel departments to ensure customer requirements are delivered seamlessly.
• Identify opportunities to improve processes and contribute to continuous improvement initiatives.
• Coordinate group bookings, reservation requests and accommodation allocations to maximise occupancy and guest satisfaction.
• Monitor reservation activity and support revenue optimisation through accurate booking management.

Skills

Guest experience

Interpersonal skills

Organisational skills

Attention to detail

Cross-functional collaboration

Problem solving

Office software confidence

Booking/customer enquiry coordination

Stakeholder management

Proposal/contract preparation

Multi-priority management

Group bookings coordination

Occupancy and reservation process know

Education

Hospitality/Business qualification

Certificate IV or Diploma in Business, Sales, Hospitality or Tourism

Revenue Management or Reservations training

Tools

Microsoft Office Suite

Job description

Cluster Reservations Coordinator - Victoria

About TFE Hotels

At TFE Hotels, we're proud to be one of Australia's leading global hospitality groups. With 80+ hotels, 12+ brands and operations across 11+ countries, we combine local spirit with international opportunity. We're passionate about people and the experiences we create together, where individuality is celebrated and collaboration comes naturally. Here, you'll be supported to grow, learn and make a real impact with the tools, development and benefits to help you thrive.

About the Role

We are currently recruiting a customer-focused and commercially minded professional to join our Reservations & Sales team as a Cluster Reservations Coordinator based atVibe Hotel Melbourne Docklands.

You'll coordinate sales and reservations activities that support commercial success while creating seamless customer experiences. Working across multiple stakeholders, you'll bring organisation, communication and attention to detail to every interaction.

Your contribution will help strengthen relationships, support business performance and ensure every opportunity is managed with care.

Key Responsibilities

• Coordinate customer enquiries, bookings and business activities to support commercial objectives.
• Prepare proposals, contracts, reports and supporting documentation with accuracy and attention to detail.
• Build positive relationships with guests, clients and internal stakeholders through professional communication.
• Maintain accurate records, databases and business information to support operational efficiency.
• Collaborate with hotel departments to ensure customer requirements are delivered seamlessly.
• Identify opportunities to improve processes and contribute to continuous improvement initiatives.
• Coordinate group bookings, reservation requests and accommodation allocations to maximise occupancy and guest satisfaction.
• Monitor reservation activity and support revenue optimisation through accurate booking management.

Skills & Experience

• Passion for delivering exceptional guest and client experiences.
• Excellent interpersonal, communication and relationship-building skills.
• Strong organisational skills with the ability to manage multiple priorities.
• High attention to detail and administrative accuracy.
• Ability to work collaboratively across departments to achieve business outcomes.
• Strong problem-solving skills with a proactive, customer-focused approach.
• Proficiency in Microsoft Office Suite and confidence using business systems.
• Demonstrated experience coordinating customer enquiries, bookings or commercial activities.
• Strong stakeholder management skills with the ability to build positive client relationships.
• Experience preparing proposals, contracts, reports or business documentation.
• Ability to manage competing priorities while maintaining exceptional accuracy and responsiveness.
• Experience coordinating group bookings, accommodation allocations or reservation operations.
• Understanding of occupancy management, inventory control and reservation processes.
• Ability to identify opportunities to maximise occupancy and enhance the guest booking experience.

Qualifications, Certifications & Licenses

• Qualification in Hospitality, Tourism, Business or a related discipline is advantageous.
• Certificate IV or Diploma in Business, Sales, Hospitality or Tourism (preferred).
• Revenue Management or Reservations training is advantageous.

The Benefits

At TFE Hotels, we believe work should feel good for our guests and for our people. This is a place where you can be yourself, feel supported and build a career that grows as you do.

• Career Growth & Accredited Learning: We are the first employer in ANZ to offer accredited learning pathways, our Learn, Earn & Grow approach can support further education and university opportunities while you work.
• Hotel & Dining Discounts: Enjoy exclusive accommodation and dining discounts across our hotels and brands.
• Global Opportunities: With 80+ hotels, 12+ brands and operations across 11+ countries, access exciting career opportunities, travel experiences and opportunities across our global network.
• Everyday Savings: Unlock discounts on groceries, shopping, entertainment, travel and everyday essentials to help your money go further.
• Wellbeing Support: Access wellbeing resources, Employee Assistance Program (EAP) services and support designed to help you thrive at work and beyond.
• Flexibility & Leave: Take the time you need to recharge, celebrate life's important moments and focus on what matters most, with Birthday Leave, Parental Leave, Purchased Leave and Life Leave, designed to support you at every stage of life.
• Strong Culture: Be heard in a flat, collaborative culture where individuality is celebrated, ideas are welcomed and people achieve more together.