Clubhouse Operations Leader — Hospitality & Gaming

Springwood Country Club; Springwood; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Complimentary Club Membership

Staff discounts on food and beverages

Varied, hands-on leadership role

Job summary

Springwood Country Club in the Blue Mountains is seeking a hands-on Clubhouse Manager to oversee daily hospitality operations, including bar, gaming and events. You will lead a small team, coordinate rosters, recruit, train and manage performance while maintaining service standards and venue presentation.

Reporting to the General Manager, you will ensure RSA/RCG compliance, stock control and smooth coordination with our catering operator, members and suppliers.

Qualifications

• Previous supervisory or management experience in licensed club/hospitality.
• Strong customer service and communication skills.
• Experience leading staff, preparing rosters and managing daily venue operations.
• Sound knowledge of bar and gaming operations, including stock control and cash handling.
• Good organisational skills and the ability to manage competing priorities.
• A practical, hands-on approach to problem-solving.
• Current NSW Responsible Service of Alcohol (RSA).
• Current NSW Responsible Conduct of Gambling (RCG).

Responsibilities

• Oversee daily bar, gaming and general clubhouse operations.
• Lead and support a small team of hospitality staff, maintaining a positive and productive work environment.
• Prepare staff rosters and assist with recruitment, training and performance management.
• Maintain high standards of customer service, presentation and venue cleanliness.
• Oversee stock ordering, inventory control, stocktakes and beverage service standards.
• Assist with cash handling, daily takings reconciliation and general operational administration.
• Ensure compliance with RSA, RCG, workplace health and safety requirements and relevant Club procedures.
• Maintain positive relationships with members, guests, suppliers and contractors.
• Assist with coordinating functions, entertainment, promotions and Club events.
• Liaise with the Club's catering operator to support a positive overall hospitality experience.
• Identify maintenance requirements and assist with coordinating repairs and servicing.

Skills

Staff supervision

Customer service

Cash handling

Stock control

Rosters

Leadership

Problem-solving

Team collaboration

Job description

Springwood Country Club in the Blue Mountains is seeking a hands-on Clubhouse Manager to oversee daily hospitality operations, including bar, gaming and events. You will lead a small team, coordinate rosters, recruit, train and manage performance while maintaining service standards and venue presentation.

Reporting to the General Manager, you will ensure RSA/RCG compliance, stock control and smooth coordination with our catering operator, members and suppliers.