Clubhouse Manager

Springwood Country Club; Springwood; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Complimentary Club Membership

Staff discounts on food and beverages

Varied, hands-on leadership role

Job summary

Springwood Country Club in the Blue Mountains is seeking a hands-on Clubhouse Manager to oversee daily hospitality operations, including bar, gaming and events. You will lead a small team, coordinate rosters, recruit, train and manage performance while maintaining service standards and venue presentation.

Reporting to the General Manager, you will ensure RSA/RCG compliance, stock control and smooth coordination with our catering operator, members and suppliers.

Qualifications

• Previous supervisory or management experience in licensed club/hospitality.
• Strong customer service and communication skills.
• Experience leading staff, preparing rosters and managing daily venue operations.
• Sound knowledge of bar and gaming operations, including stock control and cash handling.
• Good organisational skills and the ability to manage competing priorities.
• A practical, hands-on approach to problem-solving.
• Current NSW Responsible Service of Alcohol (RSA).
• Current NSW Responsible Conduct of Gambling (RCG).

Responsibilities

• Oversee daily bar, gaming and general clubhouse operations.
• Lead and support a small team of hospitality staff, maintaining a positive and productive work environment.
• Prepare staff rosters and assist with recruitment, training and performance management.
• Maintain high standards of customer service, presentation and venue cleanliness.
• Oversee stock ordering, inventory control, stocktakes and beverage service standards.
• Assist with cash handling, daily takings reconciliation and general operational administration.
• Ensure compliance with RSA, RCG, workplace health and safety requirements and relevant Club procedures.
• Maintain positive relationships with members, guests, suppliers and contractors.
• Assist with coordinating functions, entertainment, promotions and Club events.
• Liaise with the Club's catering operator to support a positive overall hospitality experience.
• Identify maintenance requirements and assist with coordinating repairs and servicing.

Skills

Staff supervision

Customer service

Cash handling

Stock control

Rosters

Leadership

Problem-solving

Team collaboration

Job description

About Us

Springwood Country Club is an established community focused venue located in the heart of the Blue Mountains (15 minutes from Penrith). Offering golf, squash, dining, bar and gaming facilities, functions and regular entertainment, the Club provides a welcoming environment for members, guests and the wider community.

We are looking for an enthusiastic and capable Clubhouse Manager to join our team and help oversee the day-to-day operations of our clubhouse.

About the Role

Reporting to the General Manager, you will play an important hands-on role in the smooth running of the Club's hospitality operations.

This position offers more variety than a traditional Bar Manager role, combining staff supervision, bar and gaming operations, customer service and general clubhouse coordination.

You'll work closely with the General Manager to maintain high service standards, support the team and identify practical ways to improve the day-to-day running of the Club.

Key Responsibilities

Oversee daily bar, gaming and general clubhouse operations.

Lead and support a small team of hospitality staff, maintaining a positive and productive work environment.

Prepare staff rosters and assist with recruitment, training and performance management.

Maintain high standards of customer service, presentation and venue cleanliness.

Oversee stock ordering, inventory control, stocktakes and beverage service standards.

Assist with cash handling, daily takings reconciliation and general operational administration.

Ensure compliance with RSA, RCG, workplace health and safety requirements and relevant Club procedures.

Maintain positive relationships with members, guests, suppliers and contractors.

Assist with coordinating functions, entertainment, promotions and Club events.

Liaise with the Club's catering operator to support a positive overall hospitality experience.

Identify maintenance requirements and assist with coordinating repairs and servicing.

About You

We are seeking someone who enjoys being involved in the day-to-day running of a hospitality venue and takes pride in delivering a great experience for customers.

Ideally, you will have:

Previous supervisory or management experience in a licensed club, hotel, pub or similar hospitality environment.

Strong customer service and communication skills.

Experience leading staff, preparing rosters and managing daily venue operations.

Sound knowledge of bar and gaming operations, including stock control and cash handling.

Good organisational skills and the ability to manage competing priorities.

A practical, hands-on approach to problem-solving.

A positive attitude, willingness to learn and ability to work as part of a team.

Current NSW Responsible Service of Alcohol (RSA).

Current NSW Responsible Conduct of Gambling (RCG).

What We Offer

At Springwood Country Club, we believe in creating a positive and supportive workplace where our team can enjoy what they do and continue developing their skills.

As part of our team, you'll enjoy:

Complimentary Club Membership - enjoy the benefits of our fantastic Blue Mountains golf club.

Staff discounts on food and beverages.

A varied, hands-on role where no two days are quite the same.

Opportunities to develop your leadership and hospitality management skills.

The chance to bring fresh ideas and make a genuine contribution to the Club.

Support from a close-knit management team with a stable staff environment.