Club Service Manager - Member Experience Leader

Virgin Active Australia; Sydney; Presencial; AUD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Virgin Active Australia in Norwest, NSW seeks a Service Manager to lead daily club service operations onsite. You will supervise front-of-house teams, handle member queries, manage service schedules, and uphold cleanliness, safety, and brand standards.

The role focuses on delivering exceptional member experiences and supporting retention initiatives through collaboration with fitness and sales teams. This full-time, on-site position requires strong leadership, excellent customer service, and a

Formación

• Experience in service or operations management in fitness, hospitality, or customer-focused environments.
• Strong leadership with coaching, performance feedback, and scheduling.
• Excellent customer service handling inquiries, complaints, and escalations.
• Organisational and time-management skills to oversee multiple service activities.
• Clear verbal and written communication with diverse members and staff.
• Knowledge of health and safety standards and compliance in public facilities.
• Comfort with basic business systems including POS, membership management, and reporting tools.
• Ability to work flexible hours, including early mornings, evenings, weekends, and holidays.
• Strong problem-solving and proactive process-improvement mindset.
• Experience in fitness industry or passion for health is advantageous.
• Relevant qualifications in business, hospitality, sports management beneficial but not mandatory.

Responsabilidades

• Lead day-to-day club service operations and supervise front-of-house teams.
• Manage member inquiries, feedback, and service scheduling.
• Ensure cleanliness, presentation, safety, and policy adherence.

Descripción del empleo

Virgin Active Australia in Norwest, NSW seeks a Service Manager to lead daily club service operations onsite. You will supervise front-of-house teams, handle member queries, manage service schedules, and uphold cleanliness, safety, and brand standards.

The role focuses on delivering exceptional member experiences and supporting retention initiatives through collaboration with fitness and sales teams. This full-time, on-site position requires strong leadership, excellent customer service, and a