Club Operations Lead - Guest Experience & Team Coach

White Now Consulting; Liverpool; In loco; AUD 70.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Above-award wages

Staff meals provided

Training and career development

Staff discounts

Supportive leadership team

Descrizione del lavoro

Liverpool Catholic Club in Liverpool is seeking a Duty Manager to oversee daily operations, mentor teams and ensure exemplary service across all venues. You will lead shifts, drive guest satisfaction and uphold liquor, gaming, AML/CTF, security and WHS standards.

Ideal candidates bring club/hospitality or gaming leadership experience, strong people skills and a hands-on approach, plus RSA/RCG qualifications and willingness to work evenings and weekends on a 5-day roster.

Competenze

• Leadership experience within clubs, hospitality or gaming.
• Strong communication and people management skills.
• Hands-on and proactive leadership style.
• Excellent problem-solving and organisational abilities.
• Commitment to service excellence and compliance.
• Current RSA and Advanced RCG qualifications.
• Willingness to have a Police Check conducted.
• Availability to work evenings and weekends with a five-day set roster.

Mansioni

• Leading and motivating teams across the Club.
• Delivering exceptional member and guest experiences.
• Managing daily venue operations and shift activities.
• Ensuring compliance with liquor, gaming, AML/CTF, security, and WHS requirements.
• Coaching and developing team members.
• Maintaining high standards of presentation, safety and security.
• Managing incidents, customer enquiries and operational issues.
• Daily shift reporting, including shift, performance, incident and accident reporting.

Conoscenze

Leadership

Communication

People management

Proactive leadership

Problem solving

Compliance

RSA/RCG

Police Check

Descrizione del lavoro

Liverpool Catholic Club in Liverpool is seeking a Duty Manager to oversee daily operations, mentor teams and ensure exemplary service across all venues. You will lead shifts, drive guest satisfaction and uphold liquor, gaming, AML/CTF, security and WHS standards.

Ideal candidates bring club/hospitality or gaming leadership experience, strong people skills and a hands-on approach, plus RSA/RCG qualifications and willingness to work evenings and weekends on a 5-day roster.