Cloud Systems Engineer: Azure/AWS, AI & Migrations

TD Synnex; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work

On-site parking

Parental leave

Job summary

Tech Data, a TD SYNNEX Company, is seeking a Cloud Systems Engineer to serve as the frontline technical contact for CSP partners across Microsoft and AWS in Australia. You’ll assist with onboarding, provisioning, billing, and troubleshooting, while contributing to migrations and AI enablement projects.

You will join a team investing in people, offering hybrid work, on-site parking, and a comprehensive benefits package.

Qualifications

• 2+ years in a cloud support, service desk, or partner-facing technical role.
• Strong customer focus and the ability to stay calm in a fast-paced environment.
• Working knowledge of Microsoft CSP programs (Modern Work and Azure) and AWS.
• Familiarity with Microsoft 365, Entra ID, Exchange Online, Intune, and Azure subscriptions.
• Understanding of AWS core services (EC2, S3, IAM, and similar).
• Genuine curiosity about AI and how it's reshaping the partner landscape.
• Experience with ticketing systems such as Freshdesk, ServiceNow, or Zendesk.
• Excellent written and verbal communication — you can explain technical concepts to non-technical audiences.
• Strong problem-solving instincts and a willingness to dig in and find the answer.

Responsibilities

• Provide Level 1 and 2 support for Microsoft CSP (Modern Work, Azure) and AWS partner queries.
• Help partners with onboarding, provisioning, billing, and technical troubleshooting.
• Support partners adopting AI services across the Microsoft and AWS stacks — including Microsoft Copilot, Azure OpenAI, and AWS Bedrock.
• Manage tickets escalated to Microsoft or AWS through to resolution.
• Contribute to project work such as cloud migrations, implementations, and AI enablement engagements alongside our solution architects.
• Maintain accurate records in the service desk system and contribute to our knowledge base.
• Collaborate with local solution architects and our regional and global support teams.
• Contribute to documentation, training materials, and continuous improvement initiatives.
• Participate in an on-call support roster as required.
• Ensure compliance with internal processes and partner program requirements.

Skills

Cloud support

Customer focus

Microsoft CSP (Modern Work, Azure)

AWS

Microsoft 365

PowerShell / CLI

Ticketing systems

Communication skills

Tools

Freshdesk

ServiceNow

Zendesk

Azure

AWS

Microsoft 365

Job description

Tech Data, a TD SYNNEX Company, is seeking a Cloud Systems Engineer to serve as the frontline technical contact for CSP partners across Microsoft and AWS in Australia. You’ll assist with onboarding, provisioning, billing, and troubleshooting, while contributing to migrations and AI enablement projects.

You will join a team investing in people, offering hybrid work, on-site parking, and a comprehensive benefits package.