Cloud Systems Engineer — CSP Partner Support

TD Synnex; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work

On-site parking

Parental leave

Job summary

Tech Data, a TD SYNNEX Company, is seeking a Cloud Systems Engineer to serve as the frontline technical contact for CSP partners across Microsoft and AWS in Australia. You’ll assist with onboarding, provisioning, billing, and troubleshooting, while contributing to migrations and AI enablement projects.

You will join a team investing in people, offering hybrid work, on-site parking, and a comprehensive benefits package.

Qualifications

• 2+ years in a cloud support, service desk, or partner-facing technical role.
• Strong customer focus and the ability to stay calm in a fast-paced environment.
• Working knowledge of Microsoft CSP programs (Modern Work and Azure) and AWS.
• Familiarity with Microsoft 365, Entra ID, Exchange Online, Intune, and Azure subscriptions.
• Understanding of AWS core services (EC2, S3, IAM, and similar).
• Genuine curiosity about AI and how it's reshaping the partner landscape.
• Experience with ticketing systems such as Freshdesk, ServiceNow, or Zendesk.
• Excellent written and verbal communication — you can explain technical concepts to non-technical audiences.
• Strong problem-solving instincts and a willingness to dig in and find the answer.

Responsibilities

• Provide Level 1 and 2 support for Microsoft CSP (Modern Work, Azure) and AWS partner queries.
• Help partners with onboarding, provisioning, billing, and technical troubleshooting.
• Support partners adopting AI services across the Microsoft and AWS stacks — including Microsoft Copilot, Azure OpenAI, and AWS Bedrock.
• Manage tickets escalated to Microsoft or AWS through to resolution.
• Contribute to project work such as cloud migrations, implementations, and AI enablement engagements alongside our solution architects.
• Maintain accurate records in the service desk system and contribute to our knowledge base.
• Collaborate with local solution architects and our regional and global support teams.
• Contribute to documentation, training materials, and continuous improvement initiatives.
• Participate in an on-call support roster as required.
• Ensure compliance with internal processes and partner program requirements.

Skills

Cloud support

Customer focus

Microsoft CSP (Modern Work, Azure)

AWS

Microsoft 365

PowerShell / CLI

Ticketing systems

Communication skills

Tools

Freshdesk

ServiceNow

Zendesk

Azure

AWS

Microsoft 365

Job description

As one of the world’s largest IT distributors, we're not just distributing technology, we're shaping the future for our partners and their customers by delivering value and a customer centric approach.

As the leading global IT distributor, we strive to lead the next generation of technology and talent. Whether you’re applying for your first role or you’re a seasoned professional, here is a great opportunity to seize and develop your career in the technology industry alongside our network of best-in-class vendors and caring and collaborative co-workers.

We now have a great opportunity to join our Cloud Centre of Excellence supporting the partners who power Australia's IT channel. As a Cloud Systems Engineer, you'll be the frontline technical contact for our Cloud Solution Provider (CSP) partners across Microsoft (Modern Work and Azure) and AWS — helping them deliver exceptional outcomes to their end customers. You'll also get the chance to step beyond day-to-day support and contribute to hands‑on project work, including cloud migrations, implementations, and emerging AI solutions such as Microsoft Copilot and Azure AI.

This is a hands‑on technical role for someone who enjoys solving real partner problems, knows their way around cloud platforms, and wants to grow inside a team that genuinely invests in its people.

What you'll do

• Provide Level 1 and 2 support for Microsoft CSP (Modern Work, Azure) and AWS partner queries.
• Help partners with onboarding, provisioning, billing, and technical troubleshooting.
• Support partners adopting AI services across the Microsoft and AWS stacks — including Microsoft Copilot, Azure OpenAI, and AWS Bedrock.
• Manage tickets escalated to Microsoft or AWS through to resolution.
• Contribute to project work such as cloud migrations, implementations, and AI enablement engagements alongside our solution architects.
• Maintain accurate records in the service desk system and contribute to our knowledge base.
• Collaborate with local solution architects and our regional and global support teams.
• Contribute to documentation, training materials, and continuous improvement initiatives.
• Participate in an on‑call support roster as required.
• Ensure compliance with internal processes and partner program requirements.

What you'll bring

• 2+ years in a cloud support, service desk, or partner-facing technical role.
• Strong customer focus and the ability to stay calm in a fast‑paced environment.
• Working knowledge of Microsoft CSP programs (Modern Work and Azure) and AWS.
• Familiarity with Microsoft 365, Entra ID, Exchange Online, Intune, and Azure subscriptions.
• Understanding of AWS core services (EC2, S3, IAM, and similar).
• Genuine curiosity about AI and how it's reshaping the partner landscape.
• Experience with ticketing systems such as Freshdesk, ServiceNow, or Zendesk.
• Excellent written and verbal communication — you can explain technical concepts to non‑technical audiences.
• Strong problem‑solving instincts and a willingness to dig in and find the answer.

Highly regarded

• Microsoft certifications such as AZ-900, MS-900, AZ-104, or AI-900.
• AWS certifications such as Cloud Practitioner, Solutions Architect Associate, or AI Practitioner.
• Exposure to Microsoft Copilot, Azure OpenAI, AWS Bedrock, or other AI/ML services.
• Prior experience working with channel partners, resellers, or in IT distribution.

Why Tech Data?

You'll be part of a tight‑knit local team backed by global scale, working with the latest cloud and AI technologies and the partners shaping the channel. We support certifications, professional development, and career progression

In addition you can expect a very competitive remuneration package, flexible work arrangements available including hybrid working environment, on‑site parking, an office that is close to public transport and the Metro, paid parental leave scheme including options to ramp up your hours back to your role, a great program that we are especially proud of and strong reward and recognition programs.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on‑demand courses.
• Elevate Your Personal Well‑Being: Boost your financial, physical, and mental well‑being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer‑to‑peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer‑led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

At Tech Data, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion.

We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.