Cloud Services Manager | Azure, DevOps & eCommerce

Harvey Norman

Australia

Remote

AUD 180,000 - 240,000

Full time

6 days ago

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Benefits offered by this job

Udemy courses

Parental leave

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Professional development

Iconic Australian Brand experience

Diversity & work-life balance

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Job summary

Harvey Norman is seeking a Cloud Services Manager to lead day-to-day operations of our cloud platforms and eCommerce environment. You will drive reliability, scalability and cost-effectiveness while shaping modern operating practices across DevOps, Systems Engineering and Cloud Operations.

You will mentor teams, partner with Digital Delivery, Security and Product teams, manage cloud financials and governance, and champion automation to deliver business-critical technology for Australia’s iconic

Qualifications

10+ years' experience managing and improving enterprise cloud, infrastructure or platform services.
Experience leading and developing high-performing technical operations teams.
Strong knowledge of Microsoft Azure, cloud infrastructure, monitoring, resilience, security and operational support models.
Experience with DevOps practices, automation, CI/CD and operational readiness.
A track record of managing large-scale cloud environments, service reliability and business-critical platforms.
Experience supporting and optimising high-volume eCommerce platforms.
Strong stakeholder engagement skills with the ability to communicate effectively across technical, vendor and business audiences.
Experience managing cloud financials, operational governance, risk and continual service improvement initiatives.
Tertiary qualifications in Information Technology, Business or a related discipline, or equivalent industry experience

Responsibilities

Lead the day-to-day operations, support and reliability of Harvey Norman’s cloud services and eCommerce platform.
Drive service performance, resilience, monitoring, incident management and operational excellence across the cloud environment.
Lead and develop teams across Systems Engineering, DevOps, Cloud Operations.
Partner with Digital Delivery, Security, Architecture and Product teams to ensure platforms are secure, scalable and fit for future business needs.
Own cloud cost management, optimisation initiatives and service improvement programs.
Manage operational risks, critical incidents, governance controls and supplier relationships.
Champion automation, standardisation and modern operational practices that improve efficiency and service quality.