Support Technician

First Focus IT; Sydney; Hybrid; AUD 77,000 - 94,000; Full time

Benefits offered by this job

Hybrid work

Tesla car option

Training days

Mentoring program

Team events

Job summary

First Focus in Australia is seeking an IT Support specialist to manage tickets across AD/Azure, Exchange, and M365. You will troubleshoot desktops, servers, and networks, and collaborate with senior engineers on deployments.

The role offers hybrid work arrangements, generous training days, and opportunities for hands-on client site support. A passion for solving problems and good communication are essential.

Qualifications

• Experience with Microsoft AD/Azure, Exchange, and M365.
• Strong Windows Server knowledge and cloud experience.
• Excellent comms and user-centric support mindset.

Responsibilities

• Slay tickets across Microsoft AD, Azure, M365, and Exchange.
• Troubleshoot desktops, servers, networks, and firewalls.
• Assist in project deployments and scaling efforts.
• Collaborate with senior engineers to optimize environments.
• Occasionally visit client sites for on-site support.

Skills

AD & Azure

Windows Server

Exchange

M365

Networking

End-user support

Tools

Ticketing system

Azure/AAD tools

Job description

You’ve been grinding remote tickets for years.

You’ve mastered the queue.

You’ve soloed Exchange.

You’ve tanked Azure outages and DPS’d your way through AD forests.

Now it’s time to squad up with a team that backs your skills, feeds your curiosity, and actually makes work fun.

We’re First Focus—Australia’s top MSP (Cloud Tango says so, 9 years running). With almost 500 staff across 3 countries, we’re growing fast, evolving constantly, and building careers with purpose. Our leadership backs our techs, our culture values curiosity, and our clients are genuinely great to work with.

This isn’t just another support role. It’s a chance to:

• Work across desktop, servers, firewalls, cloud infra, and cool AI tools
• Train like a beast—10 paid training days, certs = pay rise
• Join a team of smart humans who actually care about tech (and each other)
• Escape the script—solve real problems, not just reset passwords and reboot printer

What You’ll Be Doing

• Slaying tickets across Microsoft AD, Azure, M365, and Exchange
• Troubleshooting desktops, servers, firewalls, and networks like a boss
• Jumping into project deployments when things get spicy
• Collaborating with senior engineers to keep environments clean, lean, and mean
• Occasionally venturing out to client sites (fuel, tolls and parking’s on us, not on you)

What You’ll Bring

• Deep knowledge of AD (mostly Azure but still a little bit of on-prem too) and end-user support wizardry
• Solid grasp of Windows Server, Exchange, and cloud platforms
• Comfort across the stack—from desktop to firewall, LAN/WAN included
• Experience with ticketing systems and a knack for making users feel heard
• Great comms, great attitude, and a genuine love for solving problems
• Driver’s license + car (for those rare but heroic onsite missions)

What You’ll Get

• Up to $85k package, plus training and flexibility
• Free access to Uprise—1:1 coaching with qualified psychologists or counsellors
• Hybrid working arrangements for real work-life balance
• 10 paid training days a year, exam fees covered, and pay rises for certs
• FastTrack mentoring program for career growth
• MAD (Making A Difference) Council—equality, charity, and sustainability
• Tesla company car option (yes, really—conditions apply)
• Regular social events and a team culture built on trust, curiosity, and support
• Employee and client referral bonuses

Neurodiverse? We’ve Got You.

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

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