Closing Shift Manager — Elevate Guest Experience

Cloudland; City of Brisbane; On-site; AUD 65,000 - 80,000; Full time

Job summary

Cloudland is seeking an experienced Closing Duty Manager to oversee end‑of‑day operations at Fortitude Valley, Brisbane. You will direct closing procedures, manage staff, reconcile cash, ensure security, and uphold service standards in a busy hospitality venue.

As the senior on duty during closing hours, you will ensure health and safety compliance, staff welfare, and guest satisfaction while safeguarding assets and maintaining a welcoming atmosphere for late nights and weekends.

Qualifications

• 3+ years proven experience as a Duty Manager or similar supervisory role within hospitality venues, bars, restaurants or hotels.
• Strong knowledge of cash handling procedures and financial reconciliation.
• Excellent leadership and communication skills to manage diverse teams.

Responsibilities

• Supervise and manage all closing procedures, including cash reconciliation, till counts and secure banking of revenue.
• Oversee the cleaning and sanitisation to maintain health and safety standards.
• Conduct final security checks of the building and ensure all areas are secure before departure.
• Manage and motivate closing shift staff and ensure tasks are completed to standard.
• Handle customer queries and complaints professionally to ensure guest satisfaction.
• Monitor stock levels and report discrepancies to management.
• Maintain closing reports and communicate incidents to the management team.
• Ensure compliance with licensing, health and safety regulations.
• Manage guest departures and maintain a safe, welcoming atmosphere during service.
• Support staff wellbeing and provide guidance on operations.

Skills

Leadership

Cash handling

Customer service

Health & safety

Licensing knowledge

Attention to detail

Time management

Independence

Physical stamina

Shift management

Tools

POS systems

Job description

Cloudland is seeking an experienced Closing Duty Manager to oversee end‑of‑day operations at Fortitude Valley, Brisbane. You will direct closing procedures, manage staff, reconcile cash, ensure security, and uphold service standards in a busy hospitality venue.

As the senior on duty during closing hours, you will ensure health and safety compliance, staff welfare, and guest satisfaction while safeguarding assets and maintaining a welcoming atmosphere for late nights and weekends.