Senior Client Coordinator -Aged Care

Wellington Shire Council; Australia; On-site; AUD 80,000 - 85,000; Full time

Benefits offered by this job

Hybrid working

Structured onboarding

Lookout Way training

Employee Assistance Program

Learning and development opportunities

Referral bonus

Job summary

Wellington Shire Council is seeking an experienced Senior Client Coordinator to join our Client Services team. You will supervise a small team and coordinate high-quality in-home care services, ensuring timely referrals and matching clients with suitable carers.

You will lead with strong communication, contribute to performance development, rostering accuracy, and service improvement while maintaining compliance and excellent client experiences.

Qualifications

• Experience in community care or similar client-focused environment.
• Experience or potential in team leadership.
• Excellent communication & interpersonal skills.
• Strong organisational & prioritisation abilities.
• Proficiency with rostering systems (Lookout) is desirable.
• Proactive approach to continuous improvement.

Responsibilities

• Supervising, coaching and developing a small team of Client Coordinators and Carer Leads.
• Support team performance, training, recruitment and professional development.
• Coordinate new client referrals and establish services in a timely manner.
• Match clients with suitable carers based on needs, preferences, and availability.
• Create and maintain client and carer rosters using rostering software.
• Ensure effective communication between clients, families, carers, case managers and referral partners.
• Support resolution of client and carer enquiries, complaints and concerns.
• Identify opportunities to improve service delivery, efficiency and team performance.
• Ensure compliance with policies, procedures, quality and documentation requirements.
• Support the Client Services Manager with reporting, team oversight and strategic initiatives.

Tools

Lookout rostering system

Job description

Work life Balance! Hybrid working, Monday and Friday skip the commute and work from home. Supportive team environment when your there from Tue-Thur.

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• Hybrid working 3 days 2 office & 2 days from home
• Lead role $80,000 - $85,000 + superannuation

Make a meaningful difference every day

Our purpose is to make lives better by helping people remain in the comfort and familiarity of their own home.

We are seeking an experienced and passionate Senior Client Coordinator to join our Client Services team. This is a fantastic junior leadership opportunity for someone who enjoys working with people, thrives in a dynamic environment and is passionate about delivering exceptional client and carer experiences.

About the Role

Reporting to the Client Services Manager, you will supervise a small team of Client Coordinators and Carer Leads while playing a hands-on role in coordinating high-quality in-home care services.

Key responsibilities include

• Supervising, coaching and developing a small team of Client Coordinators and Carer Leads.
• Supporting team performance, training, recruitment and professional development.
• Coordinating new client referrals and establishing services in a timely manner.
• Matching clients with suitable carers based on their individual needs, preferences and availability.
• Creating and maintaining client and carer rosters using rostering software.
• Ensuring effective communication between clients, families, carers, case managers and referral partners.
• Supporting the resolution of client and carer enquiries, complaints and concerns.
• Identifying opportunities to improve service delivery, efficiency and team performance.
• Ensuring compliance with policies, procedures, quality and documentation requirements.
• Supporting the Client Services Manager with reporting, team oversight and strategic initiatives.

About You

You will be an organised, proactive and people-focused professional who can confidently manage competing priorities in a fast-paced environment.

You will bring:

• Experience in community care, home care or a similar client-focused environment.
• Experience or demonstrated potential in team leadership.
• Excellent communication and interpersonal skills.
• Strong organisational and prioritisation skills.
• The ability to problem-solve, manage conflict and provide constructive feedback.
• Strong computer literacy and confidence using databases and rostering system Lookout is desirable.
• A proactive approach to continuous improvement.
• A genuine passion for delivering outstanding client and carer experiences.

Why Join Us?

We offer:

• Hybrid working - Mon and Fri - skip the commute and work from home. Tuesday to Thursday in the office, with genuine flexibility around your working days. Prefer the office? You can work from the office five days a week.
• Structured onboarding, including a named buddy and comprehensive Lookout Way training.
• Direct exposure to national service excellence projects and senior leadership, beyond a local caseload.
• Employee Assistance Program access for you and your immediate family.
• Learning and development opportunities, including an L&D budget and internal training pathways.
• Reward and recognition program, plus an employee referral bonus.
• The opportunity to make a genuine difference to the lives of clients and their families.

Ready to make a difference and have real work life balance?

If you are an experienced care professional with strong coordination skills and the drive to step into a leadership role, we'd love to hear from you.

Join our team and help us deliver care that truly makes a difference.