Clinic Services & Admin Coordinator - Part Time

Audika; Nowra; On-site; AUD 25,000 - 35,000; Part time

Benefits offered by this job

90-day onboarding program

MyRewards discounts

Online Wellbeing centre

Employee Assistance Program

Birthday and Christmas gifts

Job summary

Audika Nowra is seeking a Clinic Co-Ordinator to support daily operations of the Audika Hearing clinic in Nowra, NSW. This permanent part-time role runs 1 day per week from 8.30am to 4.30pm, with no weekends, offering base salary, superannuation and performance incentives.

You will greet clients, manage appointments, provide basic device support, and collaborate with clinicians and technicians to improve hearing care access. Training and onboarding will be provided.

Qualifications

• Previous administration and/or customer service experience in one of the following environments: retail, hearing care services, pharmacy, or allied health
• Experience working with an older demographic, preferred
• Strong interpersonal communication skills and empathy for clients to support their hearing journey

Responsibilities

• Oversee daily clinic operations: maintain a tidy, welcoming environment, greet clients, and deliver an exceptional experience
• Manage client appointments via phone, email, and the booking system, confidently navigating multiple systems and applications
• Provide basic hearing-device support, including cleaning, battery replacement, and Bluetooth pairing (training provided)
• Contribute to community engagement, including site visits, promotional activities, and expos
• Maintain inventory and ordering of hearing devices; process invoices and POS transactions; verify client eligibility (HSP, DVA, private health insurance)
• Engage clients with empathy and warmth, responding promptly to enquiries and offering proactive support
• Work effectively in a small team; independently manage the front desk while supporting customers, clinicians, hearing technicians, and other internal stakeholders

Skills

Customer service

Administration

Interpersonal communication

Job description

Audika Nowra is seeking a Clinic Co-Ordinator to support daily operations of the Audika Hearing clinic in Nowra, NSW. This permanent part-time role runs 1 day per week from 8.30am to 4.30pm, with no weekends, offering base salary, superannuation and performance incentives.

You will greet clients, manage appointments, provide basic device support, and collaborate with clinicians and technicians to improve hearing care access. Training and onboarding will be provided.