Clinic Reception Lead — Patient Experience & Team Growth

Vision Radiology; Greater Shepparton; On-site; AUD 85,000 - 105,000; Full time

Benefits offered by this job

Leadership role

Team development

Training & support

Collaboration with Regional Manager

Impact on patient experience

Job summary

Vision Radiology Group (VRG) is seeking a Head Receptionist to lead the Shepparton reception team in a busy medical imaging clinic. You will oversee day-to-day operations, provide coaching, and ensure outstanding patient service while balancing hands-on duties with leadership responsibilities.

We value proactive leaders with strong communication and a track record of developing staff, improving workflows and delivering high-quality patient care in a fast-paced healthcare environment.

Qualifications

• Leadership experience in a reception or administrative team.
• Proven ability to coach, develop and supervise staff.
• Strong customer service and patient-focused communication.
• Experience balancing hands-on operations with leadership duties.
• Ability to implement process improvements in a fast-paced clinic.

Responsibilities

• Lead, motivate and support the reception team with clear expectations.
• Coordinate daily reception operations and patient flow.
• Address performance concerns and provide feedback.
• Improve workflows in consultation with regional leadership.
• Ensure patient identification and administrative processes are followed.

Skills

Leadership

Team management

Customer service

Healthcare administration

Operational planning

Job description

Vision Radiology Group (VRG) is seeking a Head Receptionist to lead the Shepparton reception team in a busy medical imaging clinic. You will oversee day-to-day operations, provide coaching, and ensure outstanding patient service while balancing hands-on duties with leadership responsibilities.

We value proactive leaders with strong communication and a track record of developing staff, improving workflows and delivering high-quality patient care in a fast-paced healthcare environment.