Clinic Administrator / Receptionist – Audiology Clinic

True Hearing; Melbourne; On-site; AUD 38,000 - 53,000; Full time

Job summary

True Hearing is seeking a Clinic Administrator / Receptionist for our audiology clinic in Camberwell. The role mixes front-desk reception with essential administration to support patients and clinicians in a healthcare setting.

We welcome applicants with medical reception or allied health administration experience and offer a friendly, organised team environment. Hours are flexible; full-time preferred, with part-time considered for the right candidate.

Qualifications

• Previous experience in medical reception, allied health administration, customer service or a similar role

Responsibilities

• Welcoming patients and assisting with enquiries
• Managing appointment bookings and clinic diaries
• Answering phone calls and responding to emails
• Supporting clinicians with day-to-day administrative tasks
• Maintaining accurate patient records and correspondence
• Processing payments, Medicare claims and basic billing tasks
• Assisting with clinic workflow and daily organisation
• Helping with patient recalls and general communication

Skills

Excellent communication

Organisation

Customer service

Phone manners

Computer literacy

Team player

Reliability

Tools

Microsoft Office

Job description

Clinic Administrator / Receptionist - Audiology Clinic

Camberwell | Full-time or Part-time considered | $33+ per hour based on experience

Are you an organised, friendly and reliable administrator who enjoys helping people?

We are looking for a Clinic Administrator / Receptionist to join our supportive audiology team in Camberwell. This is a varied front-desk and administration role where you will be an important part of the patient journey, helping clients feel welcomed, supported and well looked after.

This role would suit someone with experience in medical reception, allied health administration, customer service, or a busy office environment.

About the Role

You will help support the smooth running of the clinic and provide a high level of care to patients and clinicians.

Your responsibilities will include:

• Welcoming patients and assisting with enquiries

• Managing appointment bookings and clinic diaries

• Answering phone calls and responding to emails

• Supporting clinicians with day-to-day administrative tasks

• Maintaining accurate patient records and correspondence

• Processing payments, Medicare claims and basic billing tasks

• Assisting with clinic workflow and daily organisation

• Helping with patient recalls, follow-up calls and general communication

• Supporting other administrative tasks as required

Training will be provided for audiology-specific systems and processes.

About You

We are looking for someone who is warm, organised and professional. You do not need audiology experience, but you should enjoy working with people and be comfortable in a healthcare or client-facing environment.

The ideal candidate will have:

• Previous experience in medical reception, allied health administration, customer service or a similar role

• Excellent communication and phone manner

• Strong organisation and attention to detail

• Confidence using computers, email and Microsoft Office

• Ability to prioritise tasks in a busy clinic environment

• A caring and patient-focused approach

• Reliability, initiative and a positive team attitude

Experience with Medicare, clinical software or allied health reception is helpful but not essential.

Hours and Pay

• Standard hours: 8:45 am - 5:15 pm

• Full-time preferred, but part-time may be considered for the right person

• Pay from $33+ per hour, depending on experience and suitability

Why Join Us?

• Supportive and friendly team environment

• Meaningful role helping people improve their hearing and communication

• Stable healthcare setting with ongoing training

• Varied role with patient contact and administrative responsibility

• Opportunity to grow within a respected audiology clinic

If you are friendly, organised and enjoy making patients feel supported, we would love to hear from you.