Client Support Representative

Woods & Co; Sunshine Coast Regional; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Sunshine Coast office location

Competitive salary: $60,000 – $70,000+

Career development opportunities

Collaborative team environment

Work in freight & logistics

Job summary

Woods & Co Recruitment is partnering with a well-established Australian-owned freight and logistics business to recruit a Client Support Representative. You will be the key point of contact for customers, handling enquiries from first contact through to resolution and providing a high level of service.

Based on the Sunshine Coast, the role offers a strong career path within a growing freight and logistics team.

Qualifications

• Experience in Customer Service or related roles in admin support.
• Strong communication and relationship-building skills.
• Excellent organisational abilities and attention to detail.
• Able to manage multiple enquiries and priorities.

Responsibilities

• Act as a key point of contact for existing customers.
• Respond to customer enquiries via phone and email.
• Coordinate freight requests and customer requirements.
• Liaise with internal teams, carriers and other stakeholders to ensure smooth delivery.
• Track orders and provide customers with updates.
• Resolve customer issues and follow up on outstanding matters.
• Assist with quotes, bookings and general account enquiries.
• Support new customer onboarding.
• Maintain accurate customer and CRM records.
• Ensure customer requests are followed through from start to finish.
• Provide practical and timely solutions to customer queries.

Skills

Customer service

Client support

Account coordination

Administration

Communication

Organisation

Multitasking

Tools

CRM software

Job description

Woods & Co Recruitment is excited to be partnering with a well-established Australian-owned freight and logistics business that provides tailored freight solutions to businesses across Australia.

We are looking for a Client Support Representative to join the team and be a key point of contact for customers, ensuring enquiries are handled efficiently and providing a high level of service from enquiry through to resolution.

What’s in it for you?

• Sunshine Coast office location
• $60,000 – $70,000 + Super
• Join a well-established Australian-owned business
• Work within the fast-paced freight and logistics industry
• Build strong relationships with a diverse customer base
• Support a collaborative and customer-focused team
• Opportunity to develop your career within a growing business

Woods & Co Recruitment is excited to be partnering with a well-established Australian-owned freight and logistics business that provides tailored freight solutions to businesses across Australia.

We are looking for a Client Support Representative to join the team and be a key point of contact for customers, ensuring enquiries are handled efficiently and providing a high level of service from enquiry through to resolution.

What’s in it for you?

• Sunshine Coast office location
• $60,000 – $70,000 + Super
• Join a well-established Australian-owned business
• Work within the fast-paced freight and logistics industry
• Build strong relationships with a diverse customer base
• Support a collaborative and customer-focused team
• Opportunity to develop your career within a growing business

What you’ll do?

• Act as a key point of contact for existing customers
• Respond to customer enquiries via phone and email
• Coordinate freight requests and customer requirements
• Liaise with internal teams, carriers and other stakeholders to ensure smooth delivery
• Track orders and provide customers with updates
• Resolve customer issues and follow up on outstanding matters
• Assist with quotes, bookings and general account enquiries
• Support new customer onboarding
• Maintain accurate customer and CRM records
• Ensure customer requests are followed through from start to finish
• Provide practical and timely solutions to customer queries

What we’re looking for?

• Experience in Customer Service, Client Support, Account Coordination, Administration or a similar role
• Excellent communication and relationship-building skills
• Strong organisation and attention to detail
• Confident managing multiple enquiries and priorities
• A proactive and solutions-focused approach
• Strong follow-up skills and a customer-first mindset
• Comfortable working across multiple internal teams
• Experience within freight, transport or logistics will be highly regarded, but is not essential

Woods & Co Recruitment is committed to creating a positively diverse and inclusive workforce that values all backgrounds and experiences. We do not discriminate and encourage applications, no matter age or status, from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse backgrounds, all members and genders of the LGBTQI community, and people with disability.

Please note only shortlisted candidates will be contacted.