Customer Service Representative

Toll People; City of Brisbane; On-site; AUD 55,000 - 65,000; Full time

Job summary

Toll Recruit in Brisbane's Lytton area is seeking a motivated Customer Service Representative to support day-to-day transport operations and administration. You will respond to inquiries, manage bookings, process documentation, and liaise with customers and internal stakeholders to ensure smooth shipments.

The role emphasizes accuracy, attention to detail, and the ability to multitask in a fast-paced logistics environment.

Qualifications

• Previous experience in customer service, administration, transport or logistics.
• Excellent communication with a customer-first approach.
• Attention to detail and accuracy.
• Ability to multitask in a fast-paced environment.
• Proficient in Microsoft Office, especially Excel.

Responsibilities

• Respond to customer enquiries by phone and email.
• Assist with transport bookings, updates and general enquiries.
• Follow up on requests to ensure timely resolution.
• Provide updates on shipments and delivery schedules.
• Coordinate with internal teams to meet requirements.
• Process high volumes of operational data and manage documents.
• Prepare and upload revenue data for invoicing.
• Assist with monthly invoicing and ad hoc billing.
• Manage subcontractor documentation and paperwork.
• Provide general administrative support including purchase orders.
• Maintain accurate records per company procedures.

Skills

Customer service

Administration

Transport/logistics

Microsoft Office

Excel

Tools

Microsoft Office

Excel

Job description

Toll Recruit are currently seeking a motivated and customer-focused Customer Service Representative for our client based in Lytton.

In this role, you will provide exceptional customer service while supporting the day-to-day administration of transport operations, ensuring accurate processing of documentation and maintaining strong communication with customers and internal stakeholders.

Key Responsibilities

• Respond to customer enquiries via phone and email in a professional and timely manner


• Assist customers with transport bookings, delivery updates, and general service enquiries


• Follow up on customer requests and outstanding enquiries to ensure timely resolution


• Provide regular updates to customers regarding shipments and delivery schedules


• Liaise with internal teams to coordinate customer requirements and resolve issues


• Accurately process high volumes of operational data and maintain document management systems


• Validate, reconcile, and resolve discrepancies across documentation and system records


• Prepare and upload revenue data to support accurate and timely invoicing


• Assist with monthly invoicing and ad hoc billing requirements


• Process and track subcontractor documentation, following up on outstanding paperwork


• Provide general administrative support, including purchase orders and vendor administration


• Maintain accurate records and ensure all documentation is completed in accordance with company procedures

Skills and Experience

• Previous experience in customer service, administration, transport, logistics, or a similar role


• Excellent communication skills with a strong customer-first approach


• Strong attention to detail and a high level of accuracy


• The ability to manage multiple tasks and meet deadlines in a fast-paced environment


• Intermediate computer skills, including Microsoft Office, with strong Excel skills


• A positive attitude, strong work ethic, and willingness to learn


• Monday to Friday hours with no weekend work


• Temp-to-permanent opportunity with long-term career potential


• Supportive and collaborative team environment


• Opportunity to work within a well-established and growing logistics business

Applicants must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check.

All applicants must be entitled to work in Australia and be prepared to undergo a criminal history check, pre-employment medical and/or drug & alcohol testing as required.

Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples, and those of all ages, genders and abilities.