Client Suppoprt Officer

Rashi Joshi; Sydney; Hybrid; AUD 80,000 - 95,000; Full time

Benefits offered by this job

100% remote work

Flexible start times

No commute

ANZ market support

Job summary

Rashi Joshi is seeking a Client Support Officer for a 100% remote role in Australia. You will provide day-to-day customer support, user assistance, online training and administration, helping clients get the most out of the software platform.

This role suits someone with experience in customer service or help desk, who enjoys problem solving and working independently. Flexible start times and no office attendance are offered.

Qualifications

• Experience in customer service, client support, technical support or administration is expected.
• Comfortable working independently in a fully remote environment.
• Experience with accountants or accounting qualifications is a plus but not required.

Responsibilities

• Providing timely and effective client and customer support.
• Responding to user queries and providing clear solutions.
• Delivering and assisting with online client training.
• Supporting clients with the use of the software platform.
• Maintaining and improving customer support resources.
• Building strong relationships with clients and internal teams.

Skills

Customer service

Client support

Technical support

Administration

Help desk

Job description

#### Client Suppoprt OfficerSydney, NSW 2000Full Time#### Job descriptionYour New Role An exciting opportunity for an experienced Client Support Officer to join an established software business in a 100% remote, work from home role. You'll provide day-to-day customer support, user assistance, online training and administration, helping clients get the most out of the company's software platform. This is a great opportunity for someone from customer service, client support, help desk or administration who enjoys problem solving, building relationships and working independently. Benefits To You100% remote / work from home anywhere in Australia $80,000 - $95,000 + super Flexible start and finish times Monday to Friday role No commute or office attendance required Join an established software business supporting clients across ANZ Opportunity to build your experience within the software and technology sector Varied role across client support, online training and administrationYour ResponsibilitiesProviding timely and effective client and customer support Responding to user queries and providing clear solutions Delivering and assisting with online client training Supporting clients with the use of the software platform Maintaining and improving customer support resources Building strong relationships with clients and internal teamsAbout YouExperience in customer service, client support, technical support, administration or help desk support Self-motivated and comfortable working independently in a fully remote environment Experience working with accountants or accounting professionals, or a qualification in accounting, will be highly regarded but is not essentialYour New Company Join an established software and technology business supporting clients across Australia and New Zealand. You'll become part of a collaborative team and have the flexibility to work completely remotely while building your experience across client support and software. Next Steps If you're looking for a Client Support Officer, Customer Support Officer or Customer Service role offering genuine flexibility and the opportunity to work 100% remotely, click Apply Now or contact Nia Williams at for a confidential conversation.