Service System Navigator

Victorian Government - Department of Families, Fairness, and Housing; Greater Shepparton; On-site; AUD 95,000 - 115,000; Full time

Job summary

The Service System Navigator is a leadership role in each Orange Door location. Reporting to The Orange Door Hub Manager, the Navigator identifies shared priorities at the local level and explores opportunities to partner and provide service responses to Victorians seeking support and safety.

They establish and maintain service interface arrangements with key services across the local service network in line with state-wide guidance.

Responsibilities

• Establish and maintain service interface agreements with key services across the local area and broader service network.
• Partner with the local service sector to identify opportunities to address local area service gaps and resolve issues relating to service delivery.
• Monitor progress of service engagement, connections and service capacity, identifying actual and potential barriers and finding effective ways to deal with them.

Job description

THE ROLEThe Service System Navigator is a leadership role in each Orange Door location. Reporting to The Orange Door Hub Manager, the Service System Navigator is responsible for identifying shared priorities at the local level and exploring new opportunities to partner and provide service responses to Victorians seeking support and safety through The Orange Door. They establish and maintain service interface arrangements with key services across the local service network in line with state-wide guidance. The Service System Navigator works collaboratively with the Hub Manager, Practice Leaders and local service network and governance structures to strengthen access to services and responsiveness to diverse communities. The Service System Navigator also supports practitioners in The Orange Door to deliver integrated and connected services and proactively identifies and resolves service system interface issues that may arise in each local area.ACCOUNTABILITIES INCLUDEEstablish and maintain service interface agreements, local arrangements, and operating protocols with key services across the local area and broader service network.Partner with the local service sector to identify opportunities to address local area service gaps and resolve issues relating to service delivery.Monitor progress of service engagement, connections and service capacity, identifying actual and potential barriers and finding effective ways to deal with them.Please open the position description to read more.This role requires a Working with Children Check.Further advice on obtaining this check can be found here: https://www.vic.gov.au/working-with-children-checkFor more information on what this means, and all other requirements, please see the Position Description.HOW TO APPLYApplicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)Please apply to submit your interest in this position.