Client Success & Trading Services Specialist

CMC Markets; Sydney; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Leave benefits: My Days and birthday/5

0 Trades for staff

Continuous learning programs

Wellbeing hub and discounts

Job summary

CMC Markets is seeking a Trade Services Executive based in Barangaroo, Sydney, to handle client inquiries across phone, email, live chat and messaging, acting as a brand ambassador with a focus on exceptional service. The role includes training with RG146 and contributing to a high-satisfaction trading experience.

You will work in a dynamic fintech environment, benefit from ongoing learning, and be part of a team that values customer care and professional growth.

Qualifications

• Strong customer service orientation in a high-volume environment.
• Excellent written and verbal communication skills.
• Resilience and adaptability in a fast-paced team setting.

Responsibilities

• Be the voice of CMC Markets, responding to client queries via phone, email, live chat, and messaging.
• Act as a brand ambassador, delivering exceptional service that keeps clients returning.
• Identify opportunities to enhance the client experience and contribute to the company reputation.
• Provide clients with a world-class experience; impact satisfaction of millions of trades.

Skills

Customer service

Communication

Resilience

Willingness to learn

Education

RG146 Financial Regulatory qualification

Tools

Trading platforms

Job description

CMC Markets is seeking a Trade Services Executive based in Barangaroo, Sydney, to handle client inquiries across phone, email, live chat and messaging, acting as a brand ambassador with a focus on exceptional service. The role includes training with RG146 and contributing to a high-satisfaction trading experience.

You will work in a dynamic fintech environment, benefit from ongoing learning, and be part of a team that values customer care and professional growth.