Client Success Manager

Flicket; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Flicket, a fast-growing event ticketing platform, seeks a Client Success Manager to champion client success from onboarding through event execution across the USA, UK, New Zealand and Australia. You will empower new customers, train them on Flicket features, and serve as a trusted advisor to drive retention and expansion.

Join a dynamic startup culture where you’ll partner with event organisers, analyze key metrics, and ensure seamless experiences from planning to showtime, delivering

Qualifications

• Experience in live events, ticketing, or venue operations.
• Proven ability to manage B2B client relationships effectively.
• Strong communication skills with clients and executives.
• Data-driven decision making and metric tracking.
• Thrives in a fast-paced startup environment.

Responsibilities

• Onboard and empower new customers through a smooth onboarding process and training on Flicket features.
• Provide ongoing account management as a proactive partner for event organisers with regular check-ins.
• Drive customer success and retention by acting as a trusted advisor focused on client outcomes.
• Ensure seamless event execution from planning through showtime using Flicket tools and know-how.
• Identify opportunities to introduce new Flicket features or services to expand client usage and value.

Skills

Live events experience

B2B client relationships

Excellent communication

Data-driven mindset

Job description

Flicket, a fast-growing event ticketing platform, is seeking a Client Success Manager to champion clients' success. You will support clients from day one of onboarding through event execution, helping them maximise the capabilities of Flicket across world-class events in the USA, UK, New Zealand and Australia.

Key responsibilities

Onboard and empower new customers by leading them through a smooth onboarding process, training and upskilling them on every Flicket feature

Provide ongoing account management as a proactive partner for event organisers, scheduling regular check-ins and providing support and best practices

Drive customer success and retention by serving as a trusted advisor obsessed with client success, keeping customers engaged and happy

Ensure seamless event execution from planning to showtime, leveraging live events knowledge to help clients deliver smooth, unforgettable experiences using Flicket

Identify opportunities to introduce clients to new features or services and work with them to expand their use of Flicket

Track and report on key metrics like customer retention, platform utilisation rates, and NPS scores, using data to strategise improvements

About you

Strong background in live events such as event operations, ticketing, or venue management

Experience managing B2B client relationships and driving customer engagement

Top-notch communication skills with the ability to build rapport with event coordinators and executives

Ability to identify client needs and pitch solutions in a consultative manner

Data-driven and results-oriented, with understanding of retention rates, adoption metrics, and NPS

Adaptable and able to thrive in a fast-paced, dynamic startup environment

Passion for live events and technology

About us

Flicket is a fast-growing event ticketing platform powering world-class events across the USA, UK, New Zealand and Australia – from sold-out music festivals to iconic sporting matches. We are a rapidly expanding tech company redefining the ticketing game with an ambitious, cutting-edge approach.

Work on live events that tens of thousands of people enjoy and see your impact in real time on event day

Join a rapidly expanding tech company that is redefining the ticketing game

Surround yourself with a driven, supportive team in a high-performance culture

Growth opportunities as the company scales across the USA, New Zealand and Australia

Autonomy to innovate and responsibility to drive outcomes

Sound like the ride you’ve been waiting for?

If you’re ready to help event organisers succeed and want to work in the thrilling world of live events, we want to hear from you. Join Flicket and let’s create unforgettable experiences together – one event at a time!