Client Experience Executive

Tech Sales Jobs; North Sydney Council; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Parental leave

Employee Exclusives

Newspaper subscription

Stan subscription

Nine Careers

Job summary

Nine is seeking a Client Experience Executive in North Sydney, NSW for a full-time role reporting to the Head of Client Experience. You will manage campaigns end-to-end, align workflows with client objectives, and collaborate across creative, content partnership, and production teams to exceed client expectations and deliver impactful media solutions.

You will maintain strong relationships, ensure compliance, and provide engaging campaign collateral and reporting that demonstrates value to

Qualifications

• Experience in project management and campaign implementation, ideally within a media or advertising environment.
• Sound understanding of the media landscape, creative workflows, and brand/content integration.
• Exposure to multi-screen solutions across TV, digital, social, licensing, or live events.
• Exceptional organisational and multi-tasking abilities with a track record of meeting deadlines.
• High-level problem-solving capacity with a proactive approach.
• Outstanding written and verbal communication skills with attention to quality and detail.

Responsibilities

• End-to-end project manage multiple campaigns to ensure market-leading delivery.
• Align workflows with client objectives, maintaining high standards of detail and efficiency.
• Proactively anticipate challenges, resolve conflicts, and communicate solutions with external stakeholders.
• Collaborate with internal content, creative, and production divisions to build cross-functional relationships.
• Maintain compliance on client deliverables while ensuring clear campaign communications.
• Deliver engaging campaign collateral and active reporting to highlight partnership value.

Skills

Project management

Campaign implementation

Media landscape

Multi-screen solutions

Cross-functional collaboration

Communication

Job description

Client Experience Executive

Location: North Sydney, New South Wales

Time Type: Full time

Job Description

Company Description
Nine is Australia’s largest locally owned media company. We are home to premium, trusted news, sport and entertainment. Nine's assets span free-to-air television, free and paid streaming, publishing and digital audio, and digital outdoor and retail media. Our content reaches almost every Australian - meaning what we do has real impact. We bring people together, celebrate the big moments, and capture the everyday ones. As our iconic and emerging brands continue to evolve, we offer unique opportunities for you to bring fresh ideas, innovate, and make your mark on the future of Australian media.

Job Description

Reporting to the Head of Client Experience, this dynamic role focuses on tracking and executing high-impact client projects to deliver world‑class media and marketing solutions across Nine’s content platforms.

You will collaborate seamlessly across creative, content partnership, and production teams to consistently exceed client expectations, optimise campaign performance, and build memorable brand partnerships.

Day to day you will:

• End-to-end project manage multiple campaigns simultaneously to ensure market-leading delivery and execution.
• Align project workflows with client objectives, maintaining high standards of detail, quality, and efficiency.
• Proactively anticipate challenges, resolve conflicts, and communicate solutions effectively with external stakeholders.
• Collaborate closely with internal content, creative, and production divisions to build strong cross-functional relationships.
• Maintain compliance on all client deliverables while ensuring clear and consistent campaign communications.
• Deliver engaging campaign collateral and active reporting that highlights partnership value and delights clients.

What you'll bring:

• Prior project management and campaign implementation experience, ideally within a media or advertising environment.
• Sound understanding of the media landscape, creative workflows, and brand or content integration.
• Exposure to multi-screen solutions across TV, digital, social, licensing, or live events.
• Exceptional organisational and multi-tasking abilities with a track record of meeting strict deadlines.
• High-level problem-solving capacity coupled with a proactive, solution-oriented approach.
• Outstanding written and verbal communication skills with strong attention to quality and detail.

Additional Information
How we work
At Nine, our flexible work options vary by role and team. Depending on the position, this may include flexible hours, hybrid work, or part-time arrangements. We welcome discussing your flexibility needs during the hiring process - just ask the Talent Acquisition team.

Our employee benefits include:

• 18 weeks paid parental leave with no distinction between primary and secondary carers

• Access to 'Employee Exclusives' program - a way of getting closer to our incredible brands, offering unique experiences, behind-the-scenes access, and awesome perks.

• Digital newspaper subscription to our mastheads

• Annual gift voucher for Stan subscription

• More info at Nine Careers

Our Commitment to Diversity and Inclusion
We're committed to a safe, respectful and inclusive Nine. From day one, you'll be encouraged to bring your whole self to work and will be supported to perform at your best.
We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and of all ages, genders, nationalities, backgrounds and cultures as we recognise the importance and value of diverse perspectives. Should you require any adjustments to the recruitment process, please advise us when you apply.
Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Australia.