Client Experience Executive

Nine; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

18 weeks paid parental leave

Employee Exclusives program

Digital newspaper subscription

Stan subscription

Job summary

Nine is seeking a dynamic Client Experience project manager to track and execute high‑impact client campaigns across Nine’s content platforms. You will work with creative, content partnership, and production teams to exceed client expectations and optimise campaign performance.

You will manage multiple campaigns end‑to‑end, align workflows with client objectives, and maintain high standards of quality while collaborating across divisions.

Qualifications

• Prior project management and campaign implementation experience, ideally within a media or advertising environment.
• Sound understanding of the media landscape, creative workflows, and brand or content integration.
• Exposure to multi‑screen solutions across TV, digital, social, licensing, or live events.
• Outstanding organisational and multi‑tasking abilities with a track record of meeting strict deadlines.
• High‑level problem‑solving capacity with a proactive, solution‑oriented approach.
• Excellent written and verbal communication with strong attention to quality and detail.

Responsibilities

• End-to-end project manage multiple campaigns to ensure market-leading delivery.
• Align workflows with client objectives, maintaining high standards of detail and efficiency.
• Anticipate challenges, resolve conflicts, and communicate solutions with external stakeholders.
• Collaborate with internal teams to build cross‑functional relationships.
• Maintain compliance on all client deliverables and ensure clear campaign communications.
• Deliver engaging campaign collateral and active reporting that highlights value to partners.

Skills

Campaign management

Media industry experience

Brand/content integration

Multi‑screen exposure

Organisational skills

Communication skills

Problem solving

Job description

Company Description

Nine is Australia’s largest locally owned media company. We are home to premium, trusted news, sport and entertainment. Nine's assets span free-to-air television, free and paid streaming, publishing and digital audio, and digital outdoor and retail media. Our content reaches almost every Australian - meaning what we do has real impact. We bring people together, celebrate the big moments, and capture the everyday ones. As our iconic and emerging brands continue to evolve, we offer unique opportunities for you to bring fresh ideas, innovate, and make your mark on the future of Australian media.

Job Description

Reporting to the Head of Client Experience, this dynamic role focuses on tracking and executing high-impact client projects to deliver world‑class media and marketing solutions across Nine’s content platforms. You will collaborate seamlessly across creative, content partnership, and production teams to consistently exceed client expectations, optimise campaign performance, and build memorable brand partnerships.

Day To Day You Will

• End-to-end project manage multiple campaigns simultaneously to ensure market-leading delivery and execution.
• Align project workflows with client objectives, maintaining high standards of detail, quality, and efficiency.
• Proactively anticipate challenges, resolve conflicts, and communicate solutions effectively with external stakeholders.
• Collaborate closely with internal content, creative, and production divisions to build strong cross‑functional relationships.
• Maintain compliance on all client deliverables while ensuring clear and consistent campaign communications.
• Deliver engaging campaign collateral and active reporting that highlights partnership value and delights clients.

What You'll Bring

• Prior project management and campaign implementation experience, ideally within a media or advertising environment.
• Sound understanding of the media landscape, creative workflows, and brand or content integration.
• Exposure to multi‑screen solutions across TV, digital, social, licensing, or live events.
• Exceptional organisational and multi‑tasking abilities with a track record of meeting strict deadlines.
• High‑level problem‑solving capacity coupled with a proactive, solution‑oriented approach.
• Outstanding written and verbal communication skills with strong attention to quality and detail.

Additional Information

How we work

At Nine, our flexible work options vary by role and team. Depending on the position, this may include flexible hours, hybrid work, or part‑time arrangements. We welcome discussing your flexibility needs during the hiring process - just ask the Talent Acquisition team.

Our Employee Benefits Include

• 18 weeks paid parental leave with no distinction between primary and secondary carers
• Access to 'Employee Exclusives' program - a way of getting closer to our incredible brands, offering unique experiences, behind‑the‑scenes access, and awesome perks.
• Digital newspaper subscription to our mastheads
• Annual gift voucher for Stan subscription
• More info at Nine Careers

Our Commitment to Diversity and Inclusion

We're committed to a safe, respectful and inclusive Nine. From day one, you'll be encouraged to bring your whole self to work and will be supported to perform at your best. We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and of all ages, genders, nationalities, backgrounds and cultures as we recognise the importance and value of diverse perspectives. Should you require any adjustments to the recruitment process, please advise us when you apply.

Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Australia.