Client Services & Stakeholder Coordinator

insurance & care NSW; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Wellbeing program with gym membership

Free flu vaccinations

Health check programs

17.5% annual leave loading

icare day – extra leave

Learning and development support

Awards programs

Employee Assistance Program

Job summary

icare is seeking a Client Services and Stakeholder Officer to coordinate appointments for scheme and health monitoring clients across multiple clinic locations in Sydney CBD. The role operates in a hybrid model, with 3 days in the office, delivering responsive service to workers, employers and clinicians while maintaining privacy and accurate records.

You will support invoicing, financial administration and program delivery, building strong relationships with stakeholders and contributing to

Qualifications

• Experience in a client service, customer service, stakeholder engagement or administrative coordination role.
• Experience in health/occupational health service is desirable.
• Strong organisational skills with ability to manage competing priorities in a fast-paced environment.
• Excellent written and verbal communication with diverse stakeholders.
• Experience maintaining accurate records and handling sensitive information with discretion.

Responsibilities

• Coordinate appointments for scheme and health monitoring clients across multiple clinic locations, including bookings and rescheduling.
• Act as central point of contact for workers, employers, clinicians and stakeholders, ensuring responsive service.
• Liaise with clients, families, employers and medical providers to obtain medical information and records while respecting privacy.
• Maintain accurate client information and records to support service delivery and decision-making.
• Verify invoices for payment and support financial administration.
• Respond to enquiries about appointments, screening processes and reporting timeframes.
• Support continuous improvement of services by identifying process improvements.
• Assist with clinic operations, including welcoming clients and providing information.
• Build and maintain relationships with internal and external stakeholders to support program delivery.

Skills

Client service

Stakeholder engagement

Administrative coordination

Organisational skills

Communication

Record keeping

Discretion with information

Independent and collaborative work

Tools

Invoices processing

Job description

icare is seeking a Client Services and Stakeholder Officer to coordinate appointments for scheme and health monitoring clients across multiple clinic locations in Sydney CBD. The role operates in a hybrid model, with 3 days in the office, delivering responsive service to workers, employers and clinicians while maintaining privacy and accurate records.

You will support invoicing, financial administration and program delivery, building strong relationships with stakeholders and contributing to