Client Service Officer | Nsw Government

Sb Recruitment; New South Wales; On-site; AUD 60,000 - 70,000; Full time

Job summary

Sb Recruitment in Parramatta is seeking a customer-facing professional to join our client’s team on a full-time, on-site basis. You will handle a high volume of face-to-face enquiries, manage a portfolio of client finances, and build strong relationships to understand needs and aspirations.

Hours are 9:00am–5:00pm, Monday to Friday, with a rolling monthly contract. Experience in legal, banking or government sectors is valued; shortlisting is based on relevant experience.

Qualifications

• At least 2 years' experience in a customer-facing role with an understanding of financial management.
• Experience supporting community members or vulnerable clients is highly regarded.
• Demonstrated experience in legal, financial planning, or client service support roles.
• Background in legal, banking, or government sectors is highly regarded.

Responsibilities

• Manage a high volume of face-to-face client enquiries and service requests in a fast-paced environment.
• Plan and manage a portfolio of client finances with a focus on medium to long-term goals.
• Build strong relationships with customers to understand their needs and aspirations.
• Listen and respond to concerns from customers and stakeholders to resolve issues.
• Manage sensitive documentation and comply with legislation and policy.
• Handle general administration such as records management, filing, and data entry.

Skills

Customer service

Financial management

Case management

Legal sector exposure

Government sector exposure

Job description

The Company

Our client is a well‑known organisation who are responsible for helping local communities firsthand. They pride themselves on high quality services and initiatives that enhance living standards and local communities with reaching their full potential.

Please note that this role is based full-time in the Parramatta office, requiring attendance on-site five days per week (Monday to Friday), from 9:00am to 5:00pm. The position is offered on a rolling monthly contract.

The Job

Reporting through to a Manager, you will be accountable for:

• Managing a high volume of face‑to‑face client enquiries and service requests in a fast‑paced environment.
• Plan and manage a portfolio of customer finances with a focus on medium to long‑term goals.
• Build strong relationships with customers to understand their needs and aspirations.
• Listen and respond to concerns from customers and stakeholders to resolve issues.
• Managing sensitive documentation and complying with legislation and policy.
• Managing general administration such a records management, filing and data entry.

You

To be successful for this opportunity, you must have experience in the following areas and possess the below personal qualities:

• At least 2 years' experience in a customer‑facing role, with a sound understanding of financial management.
• Previous experience supporting community members or working with vulnerable clients will be highly regarded.
• Demonstrated experience in legal, financial planning, or client service support roles.
• Background in the legal, banking, or government sectors is highly regarded.
• Willing and able to participate in a rotating phone roster, shared fairly among team members, covering morning and afternoon shifts between 9:00am and 5:00pm.
• Case management experience is a strong advantage.
• Proven ability to deliver excellent customer service and resolve issues effectively.

Please note that only shortlisted candidates will be contacted.