Client Services Specialist - Assessments

Apm-Group; Canning; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Access to purchase additional leave

Discounted health insurance

Car leasing packages

Service recognitions

Cross-brand career growth

Job summary

APM Group is seeking a Client Services Officer (Assessments) to join our health-focused team. You will engage with clients via telephony and CRM systems to schedule assessments, resolve enquiries and uphold exceptional service experiences.

The role targets strong interpersonal skills, empathy, and the ability to work across multi-site teams while adapting to change and learning new procedures.

Qualifications

• Experience handling challenging customer interactions with professionalism.
• Ability to navigate telephony and CRM systems to schedule assessments.
• Background in a fast-paced health contact centre or retail environment.

Responsibilities

• Schedule client assessments and manage enquiries across multiple systems.
• De-escalate tense interactions while maintaining service standards.
• Collaborate with multi-site teams to meet KPIs and targets.

Skills

De-escalation expertise

CRM navigation

Call centre experience

Empathy and problem solving

Team collaboration

KPI driven performance

Multi-site coordination

Tools

CRM systems

Scheduling platforms

Job description

APM Group is seeking a Client Services Officer (Assessments) to join our health-focused team. You will engage with clients via telephony and CRM systems to schedule assessments, resolve enquiries and uphold exceptional service experiences.

The role targets strong interpersonal skills, empathy, and the ability to work across multi-site teams while adapting to change and learning new procedures.