Assessment Officer

Recruitly; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Recruitly's client, a not-for-profit health and accreditation organisation, seeks an organised administrator to support assessment activities and act as the first point of contact for candidates.

You will coordinate bookings, manage records across systems, and communicate by phone and email, thriving in a fast-paced environment. Experience in admin/customer service is ideal, and confidentiality is essential.

Join a values-led team committed to public safety and professional standards.

Qualifications

• Experience in administration with customer engagement.
• Ability to manage multiple tasks and deadlines.
• Clear and professional communicator.
• Comfortable learning and using new systems and technology.
• Respectful and discreet with confidentiality.

Responsibilities

• Support the Assessment Manager and wider assessment team.
• Process and review assessment applications.
• Coordinate bookings, schedules, and logistics.
• Manage data and maintain accurate records.
• Communicate with candidates and stakeholders by phone and email.
• Respond to enquiries professionally and efficiently.
• Assist with online assessments and basic system troubleshooting.
• Support general assessment administration such as cancellations and refunds.

Skills

Organisation

Communication

Technology

Job description

24th September, 2026

About the organisation

Our client is a well-established not-for-profit operating nationally within the health and accreditation space. Their work plays a vital role in maintaining professional standards, supporting education pathways, and protecting public safety.

They are known for being values-led, inclusive, and committed to developing their people - making this a great environment to build experience and progress your career.

About the role

Reporting to the Assessment Manager, this position supports the day-to-day coordination of assessment activities. You'll be a key contact for candidates and stakeholders, helping guide them through processes while keeping schedules, systems, and records running smoothly.

This role suits someone with a solid foundation in administration or customer service who enjoys a fast pace, likes being busy, and feels comfortable working across multiple systems and priorities.

If you enjoy problem-solving, talking to people, and being the person who keeps things organised - you'll feel right at home here.

What you'll be doing

• Supporting the Assessment Manager and wider assessment team
• Processing and reviewing assessment applications
• Coordinating bookings, schedules, and assessment logistics
• Managing data and maintaining accurate records
• Communicating with candidates and stakeholders by phone and email
• Responding to enquiries professionally and efficiently
• Assisting with online assessments, including basic system troubleshooting
• Supporting general assessment administration such as cancellations and refunds

What will help you succeed

Strong organisation skills

You're comfortable managing multiple tasks, keeping track of details, and working to deadlines.

Confident communication

You're happy speaking with a wide range of people, explaining processes clearly, and building rapport over the phone and in writing.

Comfort with technology

You're confident using computers and online systems, quick to learn new platforms, and able to follow processes and troubleshoot simple issues.

About you

• Previous experience in administration with customer engagement
• Reliable, proactive, and happy working in a fast-moving environment
• Clear and professional communicator
• Comfortable learning and using new systems and technology
• Respectful, discreet, and aware of confidentiality requirements
• Enjoys working as part of a team while managing individual responsibilities
• Experience in the health industry or assessments administration space will be highly regarded

If you're looking for your next step in administration within a purpose-driven organisation, we'd love to hear from you.