Client Services Officer

APM; Brisbane; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Flexible scheduling

Ongoing coaching and development

Job summary

Assure is seeking a Client Services Officer to connect clients with EAP services, handling calls with care and confidence.

You'll deliver outstanding experiences from the first contact, resolve sensitive enquiries professionally, and collaborate with internal teams to tailor support, while keeping client records up to date using internal systems.

This full-time role offers flexible scheduling and ongoing coaching to develop your skills within the APM Group.

Qualifications

• Passion for delivering excellent customer service in various sectors.
• Proficient with CRMs and Microsoft Office for daily tasks.
• Detail-oriented, self-motivated and able to work in a team.
• Willingness to grow within the APM Group and take on new challenges.

Responsibilities

• Deliver outstanding customer experiences from the first interaction.
• Think on your feet to resolve sensitive enquiries with professionalism.
• Collaborate across teams to provide tailored support.
• Update client info and use internal systems to assist effectively.

Skills

Customer service mindset

Multitasking

Detail-oriented

Self-motivated

Team-oriented

Tools

CRMs

Microsoft Office

Job description

Assure breaks the mould of traditional call centres. Here, initiative, empathy, and critical thinking are valued just as much as performance. As a Client Services Officer, you’ll be the vital connector between clients and Assure EAP services, managing calls with care and confidence.

What You’ll Do

• Deliver outstanding customer experiences from the first interaction
• Think on your feet to resolve sensitive enquiries with professionalism
• Collaborate across teams to provide tailored support
• Update client info and use internal systems to assist effectively

The Role

• Full-time position
• Flexible scheduling available
• Ongoing coaching and development provided

What We’re Looking For

• Passion for customer service (retail, hospitality or call centre welcome)
• Confident multitasker across CRMs and Microsoft Office
• Detail-oriented, self-motivated, and team-friendly
• Career-driven, with growth opportunities across APM Group

About Us

Assure forms part of the APM group of companies who are a diverse team of over 16,000 people across 11 countries with a shared purpose - to enable better lives. Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for our employees and their families too. When you join APM, there’s an opportunity to grow your career, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, networking programs and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services. At APM we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples, the LGBTQI+ community and people with a disability.