Client Success & Assessments Specialist

APM (Australia); Canning; Sur place; AUD 55 000 - 65 000; Plein temps

Avantages offerts par ce poste

Worklife balance

Purchase of additional leave

Discounted health insurance

Car leasing packages

Paid Parental Leave

Service recognitions

Exposure to APM Group Health brands

Résumé du poste

APM is seeking a dynamic Client Services Officer (Assessments) to engage directly with clients across telephony and CRM systems, scheduling assessments and resolving enquiries with empathy. You’ll de-escalate situations and ensure exceptional service in a fast-paced environment.

Ideal candidates bring prior call centre or retail experience, strong problem-solving abilities and a collaborative approach across multi-site teams, with a proven track record of meeting KPIs and delivering customer

Qualifications

• Proven experience de-escalating tense or challenging customer interactions with professionalism and care.
• Familiarity with CRMs and customer databases; confident navigating multiple systems simultaneously.
• Background in a complex call centre or fast-paced retail environment.
• Strong problem-solving and critical thinking skills.
• Ability to work collaboratively across multi-site teams.
• Demonstrated success working with KPIs and performance targets.

Responsabilités

• Process detailed information accurately and avoid errors.
• Schedule client assessments promptly.
• Collaborate with colleagues to achieve shared goals.
• Understand customer needs and deliver empathetic solutions.
• Absorb new information quickly and apply it.
• Remain calm amid changing systems and processes.
• Meet and exceed performance targets.
• Bring strong interpersonal skills and collaboration to interactions.

Connaissances

De-escalation skills

CRM systems

Call center experience

Problem solving

Team collaboration

KPI achievement

Empathy

Description du poste

APM is seeking a dynamic Client Services Officer (Assessments) to engage directly with clients across telephony and CRM systems, scheduling assessments and resolving enquiries with empathy. You’ll de-escalate situations and ensure exceptional service in a fast-paced environment.

Ideal candidates bring prior call centre or retail experience, strong problem-solving abilities and a collaborative approach across multi-site teams, with a proven track record of meeting KPIs and delivering customer