Client Services & Operations Manager

Woods & Co; City of Brisbane; On-site; AUD 80,000 - 90,000; Full time

Benefits offered by this job

Superannuation

Full training on ERP systems and Cmpl

Job summary

Woods & Co in Brisbane CBD is seeking a Business & Customer Support Manager to join their team. You will manage and maintain customer information in the ERP system, handle Xero invoicing and reconciliations, answer incoming calls, and provide day-to-day admin support in a security-focused environment.

The role requires 3+ years in a similar customer service/administration position, experience with Xero, strong communication, attention to detail and reliability.

Qualifications

• 3+ years experience in a similar Customer Service or Administration Management role.
• Experience with Xero and customer databases.
• Confident phone manner, comfortable managing inbound volume of customer contact.
• Accurate, detail-oriented and reliable in following tasks through to completion.
• Professional and trustworthy, suited to working in a security-focused environment.

Responsibilities

• Managing and maintaining customer information within the ERP system across a large existing customer base.
• Xero administration including invoicing, billing and reconciliations.
• Answering incoming calls and assisting customers with general enquiries.
• General administration and day-to-day operational support for the wider team.
• Following internal compliance procedures and maintaining accurate customer records and documentation.

Skills

Customer service

Administration

Phone handling

Attention to detail

Tools

Xero

ERP systems

Job description

Woods & Co in Brisbane CBD is seeking a Business & Customer Support Manager to join their team. You will manage and maintain customer information in the ERP system, handle Xero invoicing and reconciliations, answer incoming calls, and provide day-to-day admin support in a security-focused environment.

The role requires 3+ years in a similar customer service/administration position, experience with Xero, strong communication, attention to detail and reliability.