Administration & Customer Service Manager

Woods & Co; City of Brisbane; On-site; AUD 80,000 - 90,000; Full time

Benefits offered by this job

Salary range

Brisbane CBD location

Credibility & history

Team-oriented culture

ERP training

Job summary

Woods & Co is seeking a diligent Administration & Customer Service Manager to join their Brisbane CBD team. You will manage customer data in the ERP system, handle Xero invoicing, and support daily office operations in a security-focused environment.

The role requires 3+ years in a similar role, experience with Xero and customer databases, and a meticulous, reliable work ethic. This is a by-appointment, client-facing position with full training provided on ERP systems and compliance requirements.

Qualifications

• 3+ years experience in similar Customer Service or Administration Management role, ideally in a client facing position.
• Experience with Xero and customer databases.
• Confident phone manner and professional communication.
• Accurate, detail-oriented and reliable in following tasks through to completion.

Responsibilities

• Manage and maintain customer information within the ERP system across a large existing base.
• Handle Xero invoicing, billing and reconciliations.
• Answer incoming calls and assist customers with general enquiries.
• Provide general administration and day-to-day operational support for the wider team.
• Follow internal compliance procedures and maintain accurate customer records for SMSF-ready standards.
• Ensure information is entered accurately and tasks are completed.

Skills

Customer service

Administration management

Attention to detail

Communication

Office coordination

Tools

Xero

ERP systems

CRM software

Job description

Administration & Customer Service Manager

Administration & Customer Service Manager

• Brisbane
• Administration & Office Support

Woods & Co are proud to partner with an independent private vault facility in Brisbane CBD to find a Business & Customer Support Manager to join their team. Our client is Brisbane's independent private vault, purpose-built beneath the CBD to provide secure storage for bullion, investment assets and personal valuables.

We're seeking someone to support their clients day to day in this varied role, combining customer contact, administration and general office support, ideal for someone accurate, reliable and genuinely happy to be part of a close-knit team.

What's in it for you?

• $80,000 - $90,000 + Super
• Brisbane CBD location, minutes from Central Station
• Genuinely unique business, Long-standing credibility
• Supportive team environment where everyone helps each other out
• Full training provided on ERP systems and compliance requirements

What you'll do?

• Managing and maintaining customer information within the ERP system across a large existing customer base
• Xero administration including invoicing, billing and reconciliations
• Answering incoming calls and assisting customers with general enquiries
• General administration and day-to-day operational support for the wider team
• Following internal compliance procedures and maintaining accurate customer records and documentation, supporting the business's SMSF-compliant, audit-ready standards
• Ensuring information is entered accurately and tasks are followed through to completion

What you need?

• 3+ years experience in similar Customer Service of Administration Management role, ideally within a client facing position
• Experience with Xero and customer databasesConfident phone manner, comfortable managing inbound volume of customer contact
• Accurate, detail-oriented and reliable in following tasks through to completion
• Professional and trustworthy, suited to working in a strictly by-appointment, security-focused environment

*Please note only shortlisted candidates will be contacted

Woods & Co Recruitment is committed to building a diverse and inclusive workforce that values all backgrounds and experiences. We encourage applications from Aboriginal and Torres Strait Islander peoples, individuals from culturally and linguistically diverse backgrounds, members of the LGBTQI community, people of all genders and people with disability.