Customer Support Officer

Woods & Co; City of Melbourne; On-site; AUD 59,000 - 72,000; Full time

Job summary

Woods & Co Recruitment are partnering with a growing Australian payments technology business to hire a Customer Support Officer in Melbourne. You will be the first point of contact for customers, delivering responsive service and guiding them from inquiry to resolution.

In this role you will coordinate with internal teams and external stakeholders, maintain CRM records, and ensure timely updates. The ideal candidate has customer service experience and a proactive, customer-focused mindset in a

Qualifications

• Experience in customer service or related roles.
• Strong communication skills and ability to build rapport.
• Excellent organisational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive and customer-focused approach to work.

Responsibilities

• Act as a primary point of contact for customer enquiries and service requests.
• Coordinate customer outcomes by liaising with internal teams and external stakeholders.
• Manage customer communications and provide timely updates throughout the process.
• Maintain accurate records and updates within CRM systems.
• Deliver a consistently high level of customer service and support.

Skills

Communication

Organisational skills

Multitasking

Customer-focused

Tools

CRM systems

Job description

Woods & Co Recruitment are excited to be partnering with a growing Australian payments technology business to find their next Customer Support Officer. This is an excellent opportunity to join a stable and expanding organisation where you'll become a key point of contact for customers, helping deliver exceptional service and ensuring requests are managed efficiently from start to finish. We're keen to speak with candidates from customer service, customer support, administration, service coordination, account management or operations support backgrounds who enjoy building relationships, solving problems and working in a fast-paced environment.

Customer Support Officer

• 65,000 Per Year + Super
• Melbourne
• Call Centre & Customer Service

What's in it for you?

• Join a growing and well-established Australian technology business
• Become a key member of a supportive and collaborative team
• Genuine long-term career development opportunities
• Diverse and engaging role with plenty of variety
• Ongoing training and exposure to multiple areas of the business

What you'll do:

• Act as a primary point of contact for customer enquiries and service requests
• Coordinate customer outcomes by liaising with internal teams and external stakeholders
• Manage customer communications and provide timely updates throughout the process
• Maintain accurate records and updates within CRM systems
• Deliver a consistently high level of customer service and support

What we're looking for:

• Previous experience in customer service, customer support, administration or service coordination
• Strong communication skills with the ability to build rapport quickly
• Excellent organisational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Positive, proactive and customer-focused approach to work

*only shortlisted candidates will be contacted.

Woods & Co Recruitment is committed to creating a positively diverse and inclusive workforce that values all backgrounds and experiences. We do not discriminate and encourage applications (no matter age or status) from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse backgrounds, all members, and genders of the LGBTQI community and people with disability.