Client Services Officer - Mackay – Regional Accounting Firm

Career Development and Management Guru; Mackay Regional; On-site; AUD 52,000 - 60,000; Full time

Benefits offered by this job

2:00pm finish every Friday

Three bonus days of leave over CHRISTM

Structured annual salary reviews

Ongoing training and development

Job summary

Career Development and Management Guru Mackay is seeking an enthusiastic Client Services Officer to be the face of a professional, supportive team. You’ll welcome clients, manage appointments, and handle phone calls, emails and general communications with a high level of service.

This role offers an engaging front‑office environment, opportunities for training and development, salary reviews, and extra leave around Christmas.

Qualifications

• 4+ years of reception, administration or customer service experience.
• Strong verbal and written communication with a professional presentation.
• Able to multitask in a fast-paced environment.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• High attention to detail and organisational skills.
• Proactive, reliable, and a strong team player.

Responsibilities

• Take ownership of front office operations and overall client experience
• Welcome clients with professionalism, warmth and a high level of service
• Manage appointments, phone calls, emails and general client communications
• Process client records, correspondence and maintain accurate documentation
• Provide administrative support to Partners, Accountants, and the wider team
• Ensure smooth day-to-day running of reception and office functions

Skills

Front office

Customer service

Phone etiquette

Microsoft Office

Communication

Team player

Tools

Office Suite

Job description

CLIENT SERVICES OFFICER -MACKAY – REGIONAL ACCOUNTING FIRM (JOB ID 823)

• Looking for a front office role where you can genuinely be the face of a professional, supportive team?

• Ready to step into arole where yourorganisationaland people skills are genuinely valued?

Our clientisseekingan enthusiastic and personableclient services officerto join their Mackay office. This is a key front-facing role whereyou’llbe the first point of contact for clients while also providing essential administrative support to a busy and collaborative team of Partners,Accountantsand support staff.

The Role:

• Take ownership of front office operations and overall client experience
• Welcome clients with professionalism,warmthanda high levelof service
• Manage appointments, phone calls,emailsand general client communications
• Process client records, correspondence andmaintainaccuratedocumentation
• Provide administrative support to Partners, Accountants, and the wider team
• Ensure smooth day-to-day running of reception and office functions

About You:

• 4+ years of previousexperience in reception, administration or customer service role
• Strong verbal and written communication skills with a professional presentation
• Confident in managing multiple priorities in a fast-paced environment
• Proficient in Microsoft Office (Word, Excel, Outlook)
• High attention to detail and strongorganisationalskills
• Proactive, reliable, anda strong teamplayer with a positive attitude

What’s On Offer:

• Supportive and positive team culture where people enjoy coming to work
• 2:00pm finish every Friday for work-life balance
• Three bonus days of leave over Christmas
• Structured annual salary reviews
• Ongoing training and development opportunities
• Opportunity to grow within a well-established professional firm

Please note:This job is based in Australia therefore, only candidates who are permanent residents or citizens of Australia will be considered.

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