Client Services Officer (East)

Homestyle Aged Care group; Melbourne; On-site; AUD 90,000 - 95,000; Full time

Benefits offered by this job

Employee Assistance Program

Competitive salary

Pro rata for 5-month contract

Job summary

Homestyle Aged Care group is seeking a Client Services Officer (East) to assist prospective residents and families through the aged care journey. The role combines customer service, admissions, relationship management, administration and occupancy support across our eastern region homes.

You will conduct tours, handle enquiries, prepare admission agreements and build strong referrer networks while working toward targets and KPIs in a collaborative, respectful environment.

Qualifications

• Experience in customer service, sales or admissions ideally within aged care, healthcare or related industry.
• Sales experience including working to budgets and targets.
• Excellent communication and relationship building skills.
• Strong computer skills and familiarity with MS Office and CRM systems.

Responsibilities

• Conduct tours for prospective residents and families.
• Manage enquiries and guide applicants through the admissions process.
• Prepare admission agreements and occupancy documentation.
• Develop and maintain referrer relationships within the community.
• Support occupancy targets and perform general administration tasks.

Skills

Customer service

Sales

Admissions

Relationship building

Microsoft Office

CRM / customer management systems

Tools

CRM / customer management systems

Job description

About the Role

Join Homestyle Aged Care as our Client Services Officer (East) and help prospective residents and their families navigate the aged care journey. This varied role combines customer service, admissions, relationship management, administration and occupancy support across our five eastern region homes across (Berwick, Cranbourne, Bayswater and Rowville). You will conduct tours, manage enquiries, prepare admission agreements and develop strong referrer relationships within the community. If you are a motivated and people-focused professional with experience working to targets and KPIs, we'd love to hear from you.

This is a 5-month maximum-term contract from mid-November 2026 to mid-April 2027.

Benefits and Culture

• Attractive salary package of $90,000 - $95,000 + superannuation (pro rata for this 5-month maximum-term contract), dependent on experience.
• Collaborative, fun and inclusive work environment
• Supportive and respectful management
• Confidential access to our Employee Assistance Program

Essential Requirements

• Current and valid police check
• Vaccination certificate
• Experience in customer service, sales, or admissions ideally within aged care, healthcare or related industry.
• Sales experience including working to budgets and targets
• Excellent communication and relationship building skills
• Strong computer skills, including Microsoft Office and customer management systems

About Homestyle Aged Care

Homestyle has cared for older Victorians for over 30 years. With 10 quality homes we pride ourselves on providing the best care possible in a safe and supportive environment. For residents in our care, we want Homestyle to be the best alternative to being at home. Our Vision is to provide quality of care and excellence in all we do to put residents first through living our values of Compassion, Dignity, Quality, and Respect.