Professional Support Officer

NextSense; City of Melbourne; On-site; AUD 65,000 - 83,000; Full time

Benefits offered by this job

Competitive remuneration

Salary packaging

Extended leave

Parental leave

Professional development

Collaborative environment

Wellbeing program

Job summary

NextSense invites applications for a Professional Support Officer/Administrator based at Moonee Ponds. This full-time role (38 hours per week, Mon–Fri) provides front-line client service, reception duties and general administrative support to the organisation's services.

You will liaise with clients, families and external partners, manage appointments and records, assist with NDIS-funded client tasks, and support therapists with diary management and projects.

Qualifications

• Working knowledge of Microsoft Office applications.
• Experience using a client management system/platform.
• Demonstrates effective time management and teamwork.
• Experience providing administrative support to established procedures and guidelines.
• Excellent verbal and written communication skills.
• Working With Children Check.
• NDIS Worker Check.
• Experience in health/disability sector or allied health contexts.
• Knowledge of the NDIS framework.

Responsibilities

• Provide high quality customer service as the first point of contact for all clients, families and enquiries.
• Ensure the smooth day-to-day running of reception services while providing administrative support to NextSense services.
• Liaise with clients, visitors and external partners such as hospitals and cochlear implant providers.
• Effectively use the electronic client management system to book appointments, maintain records and bill clients.
• Monitor service agreements for NDIS funded clients.
• Provide support to NextSense therapists such as diary management and other tasks.

Skills

Microsoft Office

Client management system

Time management

Teamwork

Verbal and written communication

Administrative support

Tools

Microsoft Office

Client management system

Job description

NextSense is a not-for-profit organisation supporting people with vision or hearing loss across Australia. We work with children, adults, and their families, providing a holistic approach to hearing services for newborns through to people over 90 years old, and helping children who are blind or have low vision to develop the right skills, mobility, and independence to confidently explore their world.

NextSense has been breaking boundaries since 1860, and we’ve been expanding our services ever since. Today, we deliver world-class education (both to children with sensory loss and to professionals in the field), cochlear implants, allied health services, therapy, research, and clinical services to children and adults. We’re a registered NDIS provider, working with our clients to achieve their own goals and potential.

We’re committed to research and innovation; harnessing the latest technologies and new ways of thinking and educating the next generation to lead the way in hearing and vision services.

We are currently creating a world-leading centre for innovation on-site at Macquarie University that represents a new era for hearing and vision loss. This nationally significant social infrastructure project will be a place to nurture, trial and share new ideas and form new partnerships that will drive better outcomes for people who are deaf, hard of hearing, blind or have low vision.

The Role

NextSense has an exciting opportunity for a Professional Support Officer/ Administrator to join our team at Moonee Ponds. This is a permanent full-time role, working 38 per week across Monday to Friday and reports directly to the Client Services Team Lead. You’ll make a difference in this role by:

• Providing high quality customer service as the first point of contact for all clients, families and incoming enquiries;
• Ensuring the smooth day to day running of reception services while also providing administrative support to other NextSense services;
• Liaising with clients, visitors and external partners such as hospitals, cochlear implant providers and other allied health professionals;
• Effectively using the electronic client management system to book appointments, maintain records and bill clients;
• Assisting in monitoring service agreements for National Disability Insurance Scheme (NDIS) funded clients;
• Providing support to NextSense therapists such as diary management, assisting with operational tasks and projects.

What we can offer you

(Choose only relevant points from below list)

• Competitive remuneration
• 100% salary packaging allowing you to increase your take home pay
• Extensive personal/carer’s leave
• 2 weeks paid leave over Christmas in addition to 4 weeks annual leave
• Paid parental leave of 14 weeks for primary carer and 6 weeks for secondary carer
• Access to industry leading education and professional development
• Collaborative work environment
• Wellbeing program including Employee Assistance Program

To be successful in this role you'll need to demonstrate you meet the following selection criteria.

• Working knowledge of Microsoft Office applications
• Prior experience using a client management system/platform
• Demonstrates effective time management and teamwork
• Prior experience providingadministrative support and following established procedures and guidelines
• Excellent verbal and written communication skills
• Working With Children Check
• NDIS Worker Check
• Prior experience providing administrative support to allied health professionals orin the health/disability sector
• Working knowledge of the National Disability Insurance Scheme (NDIS)framework

NextSense is a child safe organisation, candidate compliance with child protection legislation is essential.