Client Service Consultant - Wealth

Macquarie Group; Coffs Harbour; In loco; AUD 61.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Permanent, full-time position

Varied role with client service, proj.

Support an engineering team locally

Descrizione del lavoro

Macquarie Group in Coffs Harbour is seeking a Client Services Officer to provide administration and client service support within our busy engineering department. This is a varied, hands-on role for someone who keeps things organised, coordinates projects and collaborates with clients and internal teams to keep operations running smoothly.

Experience in engineering, construction, trades or utilities is valued, but strong admin and customer service skills are the priority.

Competenze

• Experience in administration or customer service roles.
• Strong communication and relationship-building skills.
• Attention to detail and accurate data entry.
• Ability to manage competing priorities and meet deadlines.

Mansioni

• Act as the first point of contact for client enquiries and provide timely, professional support.
• Set up and maintain project tracking using SimPRO.
• Coordinate network applications and approvals with Essential Energy.
• Prepare quotes, fee proposals, purchase orders and project documentation.
• Assist with invoicing, receivables and job costing.
• Manage the shared inbox, document control and general administrative tasks.
• Liaise with clients, suppliers and internal stakeholders to support the smooth delivery of projects.

Conoscenze

Administration

Customer service

Communication

Data entry

Prioritization

Teamwork

Strumenti

SimPRO

Microsoft Office

Descrizione del lavoro

Job Description

About the Company Our client is an established local business based in Coffs Harbour, providing specialist engineering and technical services. With a strong focus on client relationships and quality service, they are looking for an organised and proactive administrator to support their busy engineering team.

About the Role We are seeking a Client Services Officer to provide administration and client service support within a busy engineering department. This is a varied, hands-on role suited to someone who enjoys keeping things organised, coordinating projects and working with clients and internal teams to keep operations running smoothly. Experience in engineering, construction, trades or utilities would be highly regarded, although strong administration and customer service skills are the priority.

Duties

• Act as the first point of contact for client enquiries and provide timely, professional support.
• Set up and maintain project tracking using SimPRO.
• Coordinate network applications and approvals with Essential Energy.
• Prepare quotes, fee proposals, purchase orders and project documentation.
• Assist with invoicing, receivables and job costing.
• Manage the shared inbox, document control and general administrative tasks.
• Liaise with clients, suppliers and internal stakeholders to support the smooth delivery of projects.

Skills and Experience

• Previous experience in administration, customer service or a similar coordination role.
• Strong communication and relationship-building skills.
• Excellent attention to detail and accurate data entry skills.
• Ability to manage competing priorities and meet deadlines in a busy environment.
• Confidence using computer systems and learning new software, with SimPRO experience highly regarded.
• A proactive approach, with the ability to work independently and as part of a team.

Desirable

• Experience in engineering, construction, utilities or another technical environment.
• Exposure to invoicing, accounts receivable or job costing.

Benefits

• Permanent, full-time position with consistent hours offering $68k + super
• Varied role offering a mix of client service, project coordination and administration.
• Opportunity to support an established engineering team within a local business.

Other content from the original post that is not essential to the job description has been omitted or reformatted to remove noise while preserving core responsibilities, requirements and benefits.

Synergies (Paywise and related roles)

Synergy-based roles across payroll, admin and client services are listed in the original posting. This section has been retained for completeness but formatted to reflect a clean, readable structure.