Client Services Manager

Challenge Community Services; Tamworth; On-site; AUD 74,000 - 77,000; Full time

Benefits offered by this job

Salary packaging

Fitness Passport

Training & development

Extra annual leave

Safety & Wellbeing support

Job summary

Challenge Community Services – Tamworth NSW is seeking a Client Services Manager to oversee disability support services across multiple sites, ensuring client goals and NDIS requirements are met.

You will lead teams, coach staff and monitor performance while driving continuous service improvements, reporting to internal stakeholders and aligning with quality and safeguarding standards.

Qualifications

• Certificate IV in Disability or related field, or 3+ years' experience in Disability Services.
• Strong knowledge of NDIS funding and compliance requirements.
• Proven leadership experience coaching and mentoring teams.
• Strong communication, organisation and negotiation skills.
• Proficiency in client management systems and Microsoft Office.
• Commitment to WHS, quality and continuous improvement.
• Experience establishing new services and managing multiple sites.

Responsibilities

• Oversee service delivery across multiple sites, ensuring supports align with client goals and NDIS requirements.
• Lead, coach and mentor support staff and foster a positive team culture.
• Monitor service agreements, bookings, budgets and operational performance.
• Ensure compliance with NDIS, legislative, regulatory, WHS and safeguarding requirements.
• Conduct audits and support continuous improvement initiatives.
• Build strong relationships with clients, families, carers and external stakeholders.
• Promote client feedback and ensure client voices inform service improvements.
• Collaborate with internal teams to support effective and efficient service delivery.

Skills

Leadership & mentoring

Coaching staff

Communication

Client management systems

Microsoft Office

WHS & safety

NDIS knowledge

Education

Certificate IV in Disability or related field

Tertiary qualification in Social Science/Health or related field

Tools

Microsoft Office

Job description

Challenge Community Services – Tamworth NSW

As a Client Services Manager, you will oversee the delivery of high-quality, person-centred disability support services across multiple sites. You will lead teams, ensure services meet client goals and NDIS requirements, and drive continuous improvement in service delivery.

You will work closely with HR, Rostering, Practice, Quality, Safeguarding and Business Support teams to ensure effective and compliant operations.

• SCHAD’s Award Level 5Pay rates from$53.43 - 55.85
• Salary Packaging: Not-for-profit salary packaging available, including $15,900 tax-free + $2,650 meal and entertainment benefits per FBT year. (if eligible)
• Option to purchase extra annual leave (if eligible)
• Fitness Passport access for you & family (eligibility criteria applies)
• Ongoing training & professional development
• Safety and Wellbeing support via Sonder

Duties:

• Oversee service delivery across multiple sites, ensuring supports align with client goals and NDIS requirements.
• Lead, coach and mentor support staff and foster a positive team culture.
• Monitor service agreements, bookings, budgets and operational performance.
• Ensure compliance with NDIS, legislative, regulatory, WHS and safeguarding requirements.
• Conduct audits and support continuous improvement initiatives.
• Build strong relationships with clients, families, carers and external stakeholders.
• Promote client feedback and ensure client voices inform service improvements.
• Collaborate with internal teams to support effective and efficient service delivery.

Skills and Experience:

• Certificate IV in Disability, Community Services or a related field, or 3+ years' demonstrated experience in Disability Services or a related field.
• Strong knowledge of the disability sector, including NDIS funding and compliance requirements.
• Proven leadership experience, including coaching and mentoring teams.
• Strong communication, organisation and negotiation skills.
• Proficiency in client management systems and Microsoft Office.
• Commitment to WHS, quality and continuous improvement.
• Tertiary qualification in Social Science, Health or a related field.
• Experience establishing new services and managing multiple sites.

About Us:

Since 1958, Challenge Community Services has been supporting people, strengthening communities and creating opportunities across regional New South Wales and South East Queensland.

We provide disability services, foster care, allied health and social enterprise opportunities that empower people to live their best lives.

Our work is driven by a simple belief: everyone deserves the opportunity to belong, grow and thrive. Every role at Challenge Community Services contributes to making a meaningful difference in the lives of the people and communities we support.

Closing Date - 27th November 2026

We acknowledge the traditional owners of the land on which we work and live, and pay my respects to their elders past and present.