Service Manager - Disability Support (Remote Leadership)

Multicap; Rockhampton Regional; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Attractive salary packaging options

Salary packaging options

Job summary

Multicap in Rockhampton seeks an inspiring Service Manager to lead a remote team delivering SIL and Community Access across the region. This full-time, on-site role manages daily operations, service quality, customer outcomes and team performance while fostering positive relationships with customers, families and stakeholders.

This is an exciting opportunity to drive service growth, support customer transitions and create meaningful opportunities for people with disability.

Qualifications

• Experience delivering services to people with disabilities, including high/complex needs.
• Experience leading staff and managing performance.
• Experience in the NDIS sector and developing person-centred plans.
• Knowledge of legislation and safe work practices.
• Financial acumen and ability to manage budgets.
• Computer literacy and proficiency with software and systems.
• Ability to prioritise workload and meet deadlines.
• Experience with HUB programs and community access is desirable.

Responsibilities

• Ensure services align with Multicap's vision, strategic priorities and customer needs.
• Provide leadership, direction and support to Team Leaders and Support Staff.
• Build and maintain key stakeholder relationships to improve customer experience and brand awareness.
• Lead and develop the team to keep service delivery and expansion aligned with person-centred goals.

Skills

People leadership

NDIS experience

Stakeholder management

Budget management

Policy compliance

Communication skills

Tools

MS Office

Job description

Multicap in Rockhampton seeks an inspiring Service Manager to lead a remote team delivering SIL and Community Access across the region. This full-time, on-site role manages daily operations, service quality, customer outcomes and team performance while fostering positive relationships with customers, families and stakeholders.

This is an exciting opportunity to drive service growth, support customer transitions and create meaningful opportunities for people with disability.